Front Office Administrator

1 week ago


Chagrin Falls, Ohio, United States The Dental Wellness Company Full time
Job Overview

Position Title: Front Office Administrator

Reports To: Practice Dentist or Office Manager

Status: Nonexempt, Regular, Full-Time

Position Summary

The Front Office Administrator plays a crucial role in managing the front desk operations. This position involves addressing inquiries and providing information to patients, visitors, and the general public. Key responsibilities include:

  • Handling incoming calls and directing them appropriately.
  • Scheduling and confirming appointments.
  • Maintaining both paper and electronic filing systems.
  • Processing correspondence with patients and insurance providers.
  • Assisting with basic financial transactions and record-keeping.

Working Conditions

This role primarily involves sitting, with some standing and walking required. The environment includes moderate noise levels typical of a dental practice. Physical demands include the ability to lift items weighing up to 35 pounds.

Key Responsibilities

  • Operate the telephone system to manage calls and messages.
  • Welcome visitors and assist them with their inquiries.
  • Learn and adapt to new office technologies.
  • Maintain accurate records and files.
  • Sort and distribute mail and messages.
  • Input data accurately into the computer system.
  • Provide information about the practice and its services.
  • Ensure a professional and courteous representation of the practice at all times.
  • Adhere to office policies and maintain regular attendance.

Requirements

  • 3 to 5 years of experience in a dental office setting.
  • Strong understanding of confidentiality and compliance with HIPAA standards.
  • Ability to maintain professionalism in a clinical environment.
  • Detail-oriented with strong organizational skills.
  • Excellent communication skills, both verbal and written.

Qualifications

  • Bachelor's degree preferred.
  • Typing proficiency of 40-60 words per minute.
  • Familiarity with dental practice management software is a plus.


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