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Customer Service Representative

2 months ago

Buffalo, New York, United States Kee Safety INC Full time
About Kee Safety INC

Kee Safety INC is a leading global supplier of safety systems and solutions. Our mission is to provide innovative safety solutions that protect people and prevent falls.

Job Summary

This Customer Service role serves as the primary point-of-contact for all internal Business Unit order fulfillment. The successful candidate will work closely with the Operations departments to ensure customers' needs and company goals are met.

Key Responsibilities
  • Receive and accurately enter purchase orders into the ERP system
  • Verify purchase order prices against the pricing schedule
  • Date orders for shipment using the standard lead time sheet
  • Send order acknowledgements to internal business unit customers
  • Advise customers of inventory backorders or order delays
  • Communicate customer requests for order expediting
  • Process credit/debit paperwork to resolve pricing discrepancies
  • Update sales orders to match customer's purchase order revisions
  • Investigate and help resolve material shortages and freight damage claims
  • Work with the Operations Manager to address customer concerns and escalated issues
Requirements
  • High school or equivalency; Associates degree in Business, Communications, or equivalent preferred
  • Previous customer service, inside sales, or administrative/clerical experience preferred
  • Ability to use MS-Office, MS-Outlook, and ERP business systems
What We Offer
  • A strong, collaborative work environment
  • Training, training, and more training
  • Development programs created to empower our team
  • Life-long friendships
  • Our Kee Giving Sponsorship Program: Kee Safety will donate to community initiatives that employees support outside of work
Benefits
  • 401k plan with company match and profit sharing contributions
  • A comprehensive benefits program with multiple plans to choose from

Kee Safety INC is an equal opportunity employer and welcomes applications from diverse candidates.