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Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and compassionate Customer Service Representative to join our Commercial Customer Care Team at Wedgewood Pharmacy. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met with kindness, empathy, and understanding.
Key Responsibilities
- Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Efficiently navigate patient and prescriber profiles across our systems, ensuring accurate and up-to-date information.
- Adapt quickly to each customer interaction, utilizing strong communication and problem-solving skills to address complex issues.
- Cohesively work with a team, as well as independently, to achieve team goals and objectives.
- Interact with team members across pharmacy and fulfillment facilities, fostering a collaborative and supportive work environment.
- Hone in on workflow efficiencies and new developments, providing feedback to improve processes and procedures.
- Maintain a positive and professional attitude, prioritizing the needs of our pet patients and customers.
Requirements
- A coachable and quick learner, comfortable with change and willing to adapt to new processes and procedures.
- A compassionate and caring individual, passionate about animals and those who care for them.
- Able to demonstrate strong attention to detail and a willingness to adhere to procedures and protocols.
- Self-motivated and energized, excelling in a fast-paced environment.
- An effective and persuasive communicator, able to articulate complex information in a clear and concise manner.
- Computer-savvy, navigating the internet with ease and proficiency.
- A reliable co-worker with a positive, professional attitude, committed to delivering exceptional results.
- Basic calculations are easy for you to perform, with a strong understanding of mathematical concepts.
Preferred Qualifications
- Previous retail or customer service experience, with a proven track record of delivering exceptional customer service.
- Prior contact center experience, with a strong understanding of customer service principles and practices.
- Working knowledge as a pharmacy technician, with a strong understanding of pharmacy operations and procedures.
- Experience working as a veterinarian technician or similar role, with a strong understanding of animal care and welfare.
- Comfortable working with Microsoft Office, Outlook, Word, and Excel, with a strong understanding of software applications and systems.
- Education: High school graduate or equivalent, with a strong understanding of mathematical concepts and principles.
- Bilingual: Spanish language skills are a plus, with the ability to communicate effectively with customers and colleagues.
What We Offer
- Great compensation: excellent starting rates, including annual merit reviews and raises, and overtime opportunities.
- A substantial amount of paid time off, increasing every year, to ensure work-life balance and relaxation.
- Opportunity for advancement: to support our fast-growing organization, promotions are commonplace in the Customer Care department.
- A comprehensive benefits package, including health, dental, life, and disability insurance, to ensure your well-being and security.
- A 401(k)-retirement plan with generous employer contributions, to help you plan for your future.
About Us
Wedgewood Pharmacy is the nation's largest and most trusted provider of compounded veterinary medications. Our recent merger with Blue Rabbit enables us to provide veterinarians with next-generation software to streamline patient care, marking a significant evolution in services. Together, Blue Rabbit and Wedgewood serve more than 70,000 veterinary professionals and one million animals annually.
