Nighttime Hotel Operations Specialist
1 week ago
Position Overview:
We are seeking a dedicated Overnight Front Desk Associate who is passionate about delivering exceptional service. This role places you at the heart of our hotel, where you will engage with guests and ensure their experience is memorable.
Key Responsibilities:
As a Night Auditor, you will play a crucial role in maintaining the smooth operation of the hotel during late hours. Your responsibilities will include:
- Processing financial transactions for various hotel services.
- Managing the phone system, including reservations and guest inquiries.
- Verifying and balancing room availability.
- Executing check-in and check-out procedures efficiently.
- Reviewing guest payment policies and rectifying any discrepancies.
- Preparing invoices for departing guests in the morning.
- Ensuring the lobby area is well-maintained and assisting with breakfast setup as needed.
- Being knowledgeable about hotel emergency protocols.
Why Join Us?
At Concord Hospitality, we pride ourselves on fostering a supportive work environment. Our associates enjoy:
- Competitive compensation.
- A comprehensive benefits package for full-time employees, including health insurance, life insurance, disability options, retirement plans, and educational assistance.
- Discounted rates at Concord-managed hotels.
- Opportunities for professional growth and development.
Our Culture:
We are guided by our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to create a workplace where every associate feels valued and respected. Our Associate First policy is integral to our operations, ensuring that your contributions are recognized.
If you take pride in your work and are committed to providing outstanding hospitality, we encourage you to consider this opportunity.
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