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Overnight Hotel Auditor

2 months ago

Bradenton, Florida, United States Buffalo Lodging Associates Full time
Position Overview:

The Night Auditor plays a crucial role in maintaining the hotel's operations during overnight hours, ensuring a seamless experience for all guests.

Key Responsibilities:
  • Welcome guests and efficiently manage the check-in and check-out processes using the hotel’s property management system, while accurately collecting and securing necessary information.
  • Handle financial transactions, including cash and credit card processing, with precision and care.
  • Assess guest needs and provide comprehensive information about hotel services and amenities, fostering a welcoming atmosphere. Respond promptly to all guest inquiries.
  • Process reservations from incoming calls, inputting all relevant details into the hotel management system, and manage updates or cancellations as requested.
  • Organize and reconcile paperwork from previous shifts, ensuring all room accounts and vouchers are balanced, while investigating any discrepancies and generating trial balance reports.
  • Prepare guest folios for express check-out to enhance guest convenience.
About Buffalo Lodging Associates:

Buffalo Lodging Associates, established in 1996, is a distinguished hotel management company based in Canton, MA. With a portfolio of 50 hotels, we pride ourselves on our commitment to exceptional hospitality, partnering with renowned hotel brands such as Marriott International and Hilton Worldwide. Our team is dedicated to delivering a superior hospitality experience through operational excellence and a culture of inclusivity and passion.

Qualifications:

The ideal candidate embodies the core values of Buffalo Lodging: Excellence, Passion, Integrity, and Inclusivity. To excel in this role, candidates should possess:
  • Experience in customer service, preferably within a hotel environment.
  • Familiarity with Marriott systems is advantageous.
  • A high school diploma or equivalent is preferred.
  • Proficiency in computer applications, including property management systems, WORD, and EXCEL.
  • A valid driver’s license and a satisfactory driving record.
  • Availability for overnight shifts, typically from 11 PM to 7 AM, including weekends.
Employee Benefits:

At Buffalo Lodging, we prioritize the well-being and satisfaction of our employees. We offer a comprehensive benefits package, including:
  • Weekly pay schedule (every Friday).
  • Medical, dental, and vision insurance.
  • Competitive 401(k) retirement savings plan with employer matching.
  • Paid vacation and sick leave.
  • Paid holidays.
  • Tuition reimbursement programs.
  • Flexible spending accounts.
  • Company-paid life and short-term disability insurance.
  • Long-term disability insurance.
  • Employee assistance programs.
  • Hotel discounts for employees and their families.
  • Wellness initiatives.
  • Monthly employee appreciation events.
  • Opportunities for learning and professional development.
  • Employee referral incentives.
Buffalo Lodging Associates is an equal opportunity employer, committed to creating a diverse and inclusive workplace.