Optometric Assistant

4 days ago

Washington, Washington, D.C., United States Warby Parker Full time
Job Summary

We are seeking a highly skilled and compassionate Optometric Technician to join our team at Warby Parker. As a key member of our eye care team, you will play a vital role in ensuring our patients receive exceptional care and service.

Key Responsibilities
  • Act as the primary liaison between doctor and patient, establishing a strong rapport and ensuring seamless communication.
  • Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
  • Support in-person and video-assisted eye exam appointments, ensuring efficient patient flow and minimizing wait times.
  • Deliver insertion and removal training to new contact lens wearers, as well as train additional team members on how to provide this service.
  • Support patients and store teams through the booking process, including appointment confirmation, annual exam outreach, and contact lens follow-up.
  • Manage the flow of patients through the eye exam process, ensuring a smooth and efficient experience.
  • Provide support to the doctor in maintaining accurate and meticulous records of data collected.
  • Assist with the preparation of reports for other medical professionals as needed.
  • Ensure adherence to governmental regulations and company procedures, including HIPAA and PIPEDA.
  • Prepare and maintain an organized exam room, replenishing supplies, updating contact lens trials, and ensuring the highest standards of cleanliness.
  • Support the retail sales team as directed by the Store Leader.
Requirements
  • Professional, articulate, and compassionate approach to patient care.
  • Effective team player with excellent communication and collaboration skills.
  • Excellent multitasking, organization, and time management skills, with the ability to prioritize appointments and maintain efficient patient flow.
  • Able to think outside the box and adapt to changing situations.
  • Precise and comfortable with technology, with the ability to quickly learn and effectively use new medical applications.
  • Excited to work collaboratively with a doctor in a high-volume retail setting.
Preferred Qualifications
  • 1+ years of experience in a medical environment supporting doctors.
  • Exceptional knowledge of eyewear and ability to accurately describe features and benefits.
  • Working knowledge of G Suite.
  • Previous work experience with optometry, electronic health records, or medical care.
  • Familiarity with healthcare technology systems and equipment.
  • Completion of an Optometric Technician training program or CPOT certification.

Warby Parker offers a competitive hourly rate and a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.

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