Optometric Technician

We are seeking a highly skilled and compassionate Optometric Technician to join our team at Warby Parker. As a key member of our eye care team, you will play a vital role in ensuring our patients receive exceptional care and service.

• Act as the primary liaison between doctor and patient, establishing a strong rapport and ensuring seamless communication.
• Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
• Support in-person and video-assisted eye exam appointments, ensuring efficient patient flow and a positive experience.
• Deliver insertion and removal training to new contact lens wearers and train additional team members on how to provide this service.
• Support patients and the store team through the booking process, including appointment confirmation, annual exam outreach, and contact lens follow-up.
• Manage the flow of patients through the eye exam process, ensuring timely and efficient service.
• Provide support to the doctor in maintaining accurate records and preparing reports as needed.
• Ensure adherence to governmental regulations and company procedures, including HIPAA and PIPEDA.
• Prepare and maintain an organized exam room, replenishing supplies, keeping contact lens trials up-to-date, and ensuring the highest standards of cleanliness.
• Support the retail sales team as directed by the Store Leader.

• Professional, articulate, and compassionate approach to patient care.
• Effective team player with excellent communication and collaboration skills.
• Excellent multitasking, organization, and time management skills, with the ability to prioritize appointments and maintain efficient patient flow.
• Precise and comfortable with technology, with the ability to quickly learn and effectively use new medical applications.
• Excited to work side-by-side with a doctor in a high-volume retail setting.

• 1+ years of experience in a medical environment supporting doctors.
• Exceptionally knowledgeable about eyewear and able to accurately describe features and benefits.
• Working knowledge of G Suite and previous experience with optometry, electronic health records, or medical care.
• Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
• Completion of an Optometric Technician training program or CPOT certification.

Warby Parker offers a competitive hourly rate and a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.