Communications Manager, Public Affairs

4 weeks ago

New York, New York, United States Capital One Services, LLC Full time

About the Role:

Capital One is seeking a seasoned communications professional to join our Public Affairs team. As a key member of this team, you will be responsible for managing external communications and engagement on topics that bolster Capital One's reputation while contributing to public discourse around critical issues.

You will work closely with colleagues across Corporate Communications, Government Relations, Community Impact & Investment, Legal, and various lines of business to design and execute high-impact, integrated strategies that educate, influence, and tell the story of Capital One.

This role requires exceptional judgment, creative problem-solving, attention to detail, action orientation, and results focus. A zest for distilling complex issues into compelling stories and a curiosity about perspectives different from your own are essential to the success of this role.

Primary Responsibilities:

  • Contribute to and support execution of multi-channel reputation campaigns, including pitching stories to reporters, creating digital and owned content, and managing paid and organic amplification plans.
  • Identify reputation-building themes mapped to target audiences and conceptualize activation plans to influence desired actions and outcomes.
  • Leverage data and insights to inform proactive and reactive programming.
  • Contribute to and support execution of issues advocacy programming in support of legislative and regulatory priorities.
  • Drive third-party strategies that harness grasstops, grassroots, and elite influencer impact.
  • Conceptualize, design, and execute events that engage core audiences and advance strategic goals.
  • Draft messaging and collateral materials on a range of different topics.
  • Stay abreast of evolving trends in the political, policy, and national media environment and apply insights to ongoing strategy and execution.
  • Work seamlessly as part of a cross-functional team in an open and collaborative environment.
  • Project manage and coordinate programs across multiple stakeholders.

Basic Qualifications:

  • Bachelor's degree or military experience.
  • At least seven years of communications experience.
  • At least three years of public affairs experience.

Preferred Qualifications:

  • Experience working with or for elected officials, regulatory agencies, and/or political campaigns.
  • Client Services experience in a consulting and/or corporate setting, such as a PR agency, trade association, or in-house for a private sector business.
  • Experience working in a highly regulated industry such as financial services or tech.
  • Experience working with members of the media.
  • Experience integrating data and research into messaging and earned media plans.
  • Experience designing, planning, and executing events.

Salary Information:

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

New York City (Hybrid On-Site): $128,300 - $146,400 for Communications Manager.

Illinois (Hybrid On-Site): $119,600 - $136,400 for Communications Manager.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse, nor guarantee, and is not liable for third-party products, services, educational tools, or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, and any position posted in the Philippines is for Capital One Philippines Service Corp.

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