Customer Service Manager

5 days ago


Wilsonville, Oregon, United States Orepac Holding Company Full time
Job Title: Customer Service Manager

Job Summary:

We are seeking a highly skilled and experienced Customer Service Manager to join our team at OrePac Holding Company. As a Customer Service Manager, you will be responsible for leading our customer service team to deliver exceptional customer experiences and drive business growth.

Key Responsibilities:

  • Lead and direct the customer service team to achieve sales goals and objectives.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to resolve customer complaints and issues.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement training programs to enhance customer service skills.

Requirements:

  • 5-7 years of experience in customer service management.
  • Proven track record of delivering exceptional customer experiences and driving business growth.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Experience with customer relationship management (CRM) software.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, please submit your application, including your resume and cover letter, to [insert contact information].



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