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Service Department Director

2 months ago


Wilsonville, Oregon, United States Swickard Auto Group Full time
About the Role

We are seeking a highly skilled and experienced Service Operations Manager to join our team at Swickard Auto Group. As a key member of our service department, you will be responsible for optimizing service operations to maximize production, building a loyal clientele, and maintaining good employee relationships.

Key Responsibilities
  • Optimize Service Operations: Develop and implement strategies to improve service efficiency, productivity, and customer satisfaction.
  • Lead a High-Performing Team: Recruit, train, and develop a team of service advisors and technicians to deliver exceptional customer experiences.
  • Drive Sales and Revenue Growth: Work with the service director to set departmental objectives and develop strategies to meet or exceed sales and revenue targets.
  • Manage Service Records and Warranty Activity: Maintain accurate and up-to-date service records, monitor warranty activity, and ensure compliance with policies and procedures.
  • Ensure Operational Excellence: Monitor and maintain the facility and equipment, enforce OSHA requirements, and conduct regular performance evaluations.
Requirements
  • Leadership Experience: Proven track record of leading high-performing teams and driving business results.
  • Service Industry Expertise: Strong knowledge of the service industry, including service operations, sales, and customer service.
  • Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to build strong relationships with customers, employees, and stakeholders.
  • Problem-Solving and Analytical Skills: Ability to analyze complex problems, develop creative solutions, and drive results-oriented decision-making.