Lead Site Engineer

2 weeks ago


Jersey City, New Jersey, United States Tekshapers Inc Full time
Job Overview

Position: Site Engineer Lead

Employment Type: Full Time

Experience Level: 8+ Years

Location: Jersey City, NJ

Key Responsibilities

As a Site Engineer Lead, you will be responsible for:

  • Providing daily technical support to end users for both hardware and software challenges.
  • Assisting senior management with routine IT support operations.
  • Delivering hands-on support for remote teams as needed.
  • Coordinating with local service providers to ensure internet, MPLS, and IT asset maintenance.
  • Maintaining accurate records and tracking of IT assets for allocation and deallocation.
  • Offering audio-visual support for meetings and presentations.
  • Exhibiting a thorough understanding of DHCP, DNS, IP Addressing, and Authentication within corporate active directory.
  • Managing compliance with security components on end-user systems.
  • Applying Windows security patches on end-user systems through patch management tools.
  • Collecting system evidence as required for audits.
  • Overseeing backups and restoring data as necessary.
  • Collaborating with other teams to configure and troubleshoot servers and network devices.
  • Working with vendors to resolve hardware-related issues.
  • Implementing processes for incident management, service request management, change management, and problem management.
  • Providing end-user support for Apple products including MacBooks, iPads, and iPhones.
  • Ensuring adherence to all security hardening and vulnerability management protocols.
Required Skills
  • Strong communication skills in English.
  • Knowledge of Cisco IT networking, Poly Devices, and Apple products.
  • Certifications such as CCNA, ITIL, or MCP are preferred.
  • Familiarity with ITIL processes is essential.

Tekshapers Inc is committed to equal employment opportunities and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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