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Lead Site Reliability Engineer

3 months ago

Jersey City, New Jersey, United States JPMorganChase Full time

Job Description
Elevate your engineering prowess to unprecedented levels by joining a team of exceptionally gifted professionals and position yourself among the top echelon in site reliability.
As a Lead Site Reliability Engineer at JPMorgan Chase within the Community & Consumer Banking - Infrastructure & Production Management Team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.
Job responsibilities

  • Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
  • Leads initiatives to improve the reliability and stability of the applications and platforms using data-driven analytics to improve service levels
  • Collaborates with others to create and implement observability and reliability designs for complex systems that are robust, stable, and do not incur additional toil or technical debt.
  • Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks.
  • Provides comprehensive and ongoing guidance, tools, and solutions to support the firms' growth
  • Documents and shares knowledge within your organization via internal forums and communities of practice

Required qualifications, capabilities, and skills

  • Formal training or certification on site reliability culture and principles concepts and 5+ years applied experience
  • Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform
  • Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
  • Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
  • Ability to communicate data-based solutions with complex reporting and visualization methods
  • Continues to expand network and leads evaluation sessions with vendors to see how offerings can fit into the firm's strategy
  • Ability to anticipate, identify, and troubleshoot defects found during testing

Preferred qualifications, capabilities, and skills

  • Provides comprehensive and ongoing guidance, tools, and solutions to support the firms' growth
  • Strong communication skills with ability to mentor and educate others on site reliability principles and practices
  • Recognized as an active contributor of the engineering community

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About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.