Vacation Experience Coordinator

2 weeks ago


Kapolei, Hawaii, United States Marriott Vacations Worldwide Full time
Job Summary

As a Guest Services Agent at Marriott Vacations Worldwide, you will play a key role in creating unforgettable vacation experiences for our Owners/guests. Your exceptional customer service skills and ability to anticipate and address their needs will make a lasting impression.

Key Responsibilities
  • Check Owners/guests into their villas, reviewing property amenities, services, and local areas of interest.
  • Actively listen and respond positively to guests' questions, concerns, and requests, and contact other departments to resolve issues.
  • Identify and explain room features to guests, ensuring a smooth and enjoyable stay.
  • Follow up with Owners/guests to ensure their requests or problems have been met to their satisfaction.
  • Answer telephone calls and route them to the proper department as applicable.
Requirements
  • Available to work various shifts, holidays, and both weekend days.
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period.
  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
About Marriott Vacations Worldwide

We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Join us in creating unforgettable vacation experiences for our Owners/guests.



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