Customer Relations and Account Management Specialist

1 week ago


Foxborough, Massachusetts, United States Freedom Wind Tunnel, LLC Full time
Job Overview

The role of the Customer Relations and Account Management Specialist involves fostering and sustaining relationships with both new and existing clientele, ensuring they receive products and services that meet their needs and expectations. This position also entails delivering exceptional customer service and resolving any issues by providing effective solutions and clear explanations.

Key Responsibilities:

  • Establishes and nurtures strong relationships with clients.
  • Educates clients on product and service usage, offering assistance as needed.
  • Formulates and executes strategic plans for all assigned accounts.
  • Oversees daily client communications and relationship management.
  • Welcomes visitors, gathering necessary information and notifying relevant personnel.
  • Projects a friendly and trustworthy demeanor during phone interactions.
  • Responds to customer inquiries and provides detailed information about products or services.
  • Processes orders, cancellations, and complaints efficiently.
  • Ensures comprehensive customer satisfaction while maintaining a positive and helpful attitude.
  • Identifies and prioritizes service-related issues and challenges.
  • Handles various administrative tasks including applications, adjustments, and invoices.
  • Maintains accurate records of customer interactions, documenting inquiries and resolutions.
  • Conducts regular assessments of accounts to align client needs with suitable products and services.
  • Reviews promotional initiatives to identify growth opportunities.
  • Performs routine clerical duties to support operations.
  • Keeps the reception area organized and welcoming.
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