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Import Customer Service Representative

2 months ago

Portland, Oregon, United States Expeditors International Full time

Job Summary

We are seeking a highly organized and detail-oriented Import Customer Service Representative to join our team at Expeditors International. As a key member of our global supply chain management team, you will be responsible for ensuring smooth and timely import process flows, accurate data entry, and timely client billing.

Key Responsibilities

  • Ensure accurate and timely data entry into our operational system
  • Ensure accurate and timely client billing
  • Understand all elements of the import customs Desk-Level Operating Procedure and correctly interpret this information to fulfill customer instructions and expectations
  • Transfer customs declaration information from documents or other sources into the customs entry system to allow for the build of a valid customs declaration
  • Assist with import declaration information and the submission of such to the customs authority
  • Ensure compliance at all times to regulations

Requirements

  • Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience
  • Understanding of transportation documentation and terms is a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Strong desire to learn
  • Good computer skills (Excel, Word, PowerPoint)
  • Fluent in English
  • Process improvements driven

What We Offer

  • Excellent benefits
  • Full Time - Monday-Friday
  • Ability to work from any US Expeditors Office
  • Relocation is not provided
  • Must be US citizen or have existing authorization to work for any US employer