Client Support Specialist

19 hours ago


Longmont, Colorado, United States Ritchie Bros. Full time
Position Overview

We invite you to embark on a rewarding career journey with us. Our organization is seeking a Part-Time Client Support Specialist who is eager to contribute to our dynamic auction operations. This role involves regular hourly shifts with potential overtime during auction events, including weekends and evenings. Additionally, this position will provide support at the reception during sales and serve as a backup when necessary.

Key Responsibilities

The Client Support Specialist will assist in registering bidders, addressing inquiries, processing transactions, and managing other sale-related tasks.

In this role, you will:
  • Facilitate Bidder Transactions
  • Inform Clients about fee structures and payment options
  • Guide customers through the online registration process and direct them to our auxiliary platforms and services.
  • Offer Additional Assistance for our Key Room
  • Uphold the Confidentiality of all Information
  • Ensure that Exceptional Customer Service is consistently provided to all clients
  • Perform filing and photocopying as required
  • Be proficient with Word and Excel
  • Provide Administrative support as needed across various departments
  • Handle phone inquiries and customer follow-up calls post-sale
  • Actively promote our commitment to safety, ensuring that everyone returns home safely each day by taking personal responsibility for your safety and that of your colleagues and clients.
Qualifications

What you bring to the table:
  • Prior experience in a customer-facing role
  • Proficiency in using computers and a willingness to learn new technologies and software
  • Strong data entry skills
  • A dedication to delivering Outstanding Customer Service
  • Able to maintain a positive demeanor in high-pressure situations
  • Organized, detail-oriented, and capable of multitasking in a fast-paced environment
  • A friendly, approachable, and patient personality
  • A collaborative spirit, ready to assist wherever needed
  • A high level of personal integrity
About Our Company

Ritchie Bros. (NYSE and TSX: RBA) is a leading global asset management and disposition firm, providing comprehensive solutions for the buying and selling of used heavy equipment, trucks, and other assets across various industries, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to deliver effective business solutions that empower builders worldwide to confidently exchange equipment.

About Our Team

We conduct numerous live auctions globally each year. It requires a dedicated team of enthusiastic individuals in diverse full-time and part-time roles to successfully execute multi-million dollar auctions, ranging from equipment inspectors and yard managers to administrative personnel and client support specialists.

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