Customer Service Representative

4 weeks ago


Vancouver, Washington, United States Suburban Propane Full time

Overview:

We are seeking a skilled Collections Representative to deliver exceptional customer service by resolving delinquent customer accounts. This role offers a competitive hourly rate of $19-$22 based on experience.

Responsibilities:

  • Initiate collection activities on past due accounts through calls, letters, and emails, and follow up on all items.
  • Process credit card payments, including posting to accounts and logging activity.
  • Provide top-notch customer account management by maintaining accurate account information and data.
  • Collaborate with Customer Service Center employees to verify and correct posted items when necessary.
  • Resolve dispute cases to a mutually satisfactory end between the customer and company.
  • Analyze accounts receivable information to determine priority and produce aging reports.

Why Work with Suburban Propane?

We prioritize the physical, mental, and financial well-being of our employees, offering competitive pay, incentive potential, and an outstanding benefits package, including:

  • Medical, dental, and vision coverage (eligibility after 30 days of employment)
  • Paid time off that increases with tenure
  • A 401(k) with company match and immediate vesting
  • A new employee training program and opportunities for continued learning and career development
  • Disability and life insurance
  • Employee recognition program
  • Generous tuition assistance program
  • Propane discounts, and more

For eligibility and a full list of benefits, please visit https://jobs.suburbanpropane.com/benefits/.

Qualifications:

  • High School diploma, GED, or equivalent training and experience
  • A minimum of 1-2 years of collections experience preferred

As part of our hiring process, background checks and drug screens are performed. Applications will be accepted until the position is filled.

Suburban Propane Partners, L.P. is a nationwide marketer and distributor of energy products, specializing in heating oil and refined fuels, as well as propane, natural gas, and electricity in deregulated markets. We are committed to supporting the growth and innovation of propane as a sustainable energy source and investing in cleaner and lower-carbon renewable energy sources.



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