Customer Service Representative

4 weeks ago


Vancouver, Washington, United States Brandon Rossman - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.

Key Responsibilities
  • Establish and maintain strong customer relationships through prompt, accurate, and friendly service.
  • Provide expert guidance on insurance options, answering customer inquiries and addressing their needs in a timely and professional manner.
  • Utilize a customer-centric approach to educate customers about insurance products and services, ensuring they have a comprehensive understanding of their coverage.
  • Collaborate with other agency team members to ensure seamless communication and efficient resolution of customer issues.
Requirements
  • Current WA Property and Casualty Insurance License.
  • Excellent communication and interpersonal skills, with the ability to effectively relate to customers and anticipate their needs.
  • Dedication to providing exceptional customer service and a proactive approach to problem-solving.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits
  • Competitive hourly pay plus commission/bonus structure.
  • Opportunities for career advancement and professional growth within our agency.
  • Paid time off and vacation days.
  • 401(k) matching and other valuable benefits.


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