Customer Service Representative

4 days ago


Vancouver, Washington, United States The Sherwin-Williams Company Full time
Job Summary

This role involves working closely with commercial paint customers to understand their needs and provide solutions. The ideal candidate will be able to effectively communicate with customers, resolve concerns, and maintain a high level of customer satisfaction.

Key Responsibilities
  • Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
  • Build trust relationships with wholesale customers and process sales transactions accurately.
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
  • Maintain precise work order files and formulas, and pull appropriate products from the sales floor or warehouse.
  • Tint and mix products to customer specifications, and stock shelves and set up displays.
  • Load and unload delivery trucks, and assist in making deliveries as needed.
  • Comply with inventory control procedures and suggest ways to improve sales.
Requirements
  • Must be at least eighteen (18) years of age and legally authorized to work in the country of employment.
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, which may include evenings and weekends.
Preferred Qualifications
  • Have a valid, unrestricted Driver's License.
  • Have at least a High School diploma or GED.
  • Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint related products.
  • Have previous work experience operating tinting and mixing equipment.


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