Community Leasing Consultant

4 weeks ago

Las Vegas, Nevada, United States Advanced Management Group Full time
Job Description

As a Community Leasing Consultant with Advanced Management Group, you will be responsible for effectively marketing our community and maintaining high occupancy levels. This role requires a high level of professionalism and customer service skills, as you will be the first point of contact for potential residents.

The successful candidate will guide potential residents through the move-in process, from initial contact to completing the application process and welcoming them to their new home. You will be responsible for ensuring that future and current residents receive the highest level of customer service at all times.

This position requires extensive walking and stair climbing, and the ability to do so on a daily basis is essential. The ideal candidate will have a minimum of one year of experience in a customer service, sales, or retail position, with previous leasing experience preferred.

Key Responsibilities:

  • Responsible for all aspects of the leasing process, including incoming traffic, qualifying prospects, leasing apartments, and preparing lease paperwork.
  • Must complete guest cards and enter traffic daily.
  • Responds to phone and email inquiries, including providing leasing information, scheduling appointments, and resolving resident complaints.
  • Stand and greet prospective residents, assess needs, tour apartments, collect deposits, and rent payments.
  • Process rental applications, prepares and reviews lease agreements/renewals, and accurately answer all questions related to the community.
  • Maintains courteous communications and follow-up correspondence with residents, applicants, prospective residents, and representatives of other companies.
  • Shops competitor properties and completes required market surveys.
  • Completes all marketing/advertising activities at the direction of the property manager.
  • Reviews social media websites and ensures online reputation management.
  • Assists with resident retention through renewal programs and community events.

Required Skills:

  • Superior customer service skills, including the ability to manage difficult customers and/or situations.
  • Professional verbal and written communication skills.
  • Strong closing techniques.
  • Attention to detail, organizational, time-management, and problem-solving skills.
  • Detail-oriented, with the ability to manage conflicting priorities and adjust priorities as necessary.
  • Intermediate knowledge of Microsoft Outlook, Word, and Excel.

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