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Lease Retention Specialist

1 month ago

Las Vegas, Nevada, United States Sonic Automotive Full time
Job Overview

Sonic Automotive is seeking a highly motivated and organized Lease Retention Specialist to join our team. As a key member of our sales department, you will be responsible for building dealership and brand loyalty by ensuring our previous customers return to lease or purchase new vehicles.

This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team in a fast-paced environment. If you are a self-starter with a great attitude and a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities
  • Manage the dealership's portfolio of previous lease and loan customers
  • Deliver a VIP experience to dealership's loyalty customers to ensure repeat business
  • Ensure the dealership achieves and/or exceeds OEM stated retention goals
  • Multi-task and work within multiple systems (CRM, OEM Financial platform, retention specific sites, etc)
  • Contact customers via phone, email, and text to communicate lease/loan end information
  • Track all guest contact and communicate outcomes with management team
  • Provide payment options (lease, loan, and cash)
  • Schedule appointments for pre-inspections and new vehicle test drives
Requirements
  • 1-year minimum experience in any role within automotive sales department
  • Excellent verbal and written communication skills
  • Strong Microsoft Office computer skills
  • Ability to work independently and as part of a team in a fast-paced environment
  • Strong organizational and time management skills
  • Ability to read and comprehend rules, regulations, policies, and procedures
What We Offer

At Sonic Automotive, we offer a comprehensive training program, competitive compensation, and unparalleled benefits. We are committed to providing our employees with the tools and resources they need to succeed in their careers. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.