Hotel Front Office Supervisor

2 weeks ago


Astoria, Oregon, United States Best Western Columbia River Full time
Hotel Front Office Manager Job Description

We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at Best Western Columbia River. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and providing outstanding customer service.

Key Responsibilities:
  • Manage the front desk budget and order office supplies as needed.
  • Lead operations at the front desk and ensure guests have an exceptional stay.
  • Manage the hiring, training, and supervision of all front office staff members, and ensure they provide exceptional guest service and uphold hotel policies.
  • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints.
  • Generate occupancy reports and compile financial information for the general manager.
Requirements:
  • High school diploma or equivalent certification required (GED).
  • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field.
  • 1 year of previous experience working in the hospitality industry.
  • Superb communication skills, management skills, and multitasking skills.
  • Experience with MS office and bookkeeping skills desired.


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