Hotel Front Office Supervisor

4 weeks ago


Astoria, New York, United States Best Western Columbia River Full time
Job Opportunity

We are seeking a highly skilled and experienced Hotel Front Office Manager to lead our front desk team at Best Western Columbia River. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and upholding our hotel's high standards.

Key Responsibilities:
  • Manage the front desk budget and procure office supplies as needed
  • Lead front desk operations and guarantee guests have an outstanding stay
  • Recruit, train, and supervise front office staff, ensuring they provide exceptional guest service and adhere to hotel policies
  • Interact with customers in-person and over the phone, address inquiries, and resolve guest complaints
  • Compile occupancy reports and financial information for the general manager
Requirements:
  • High school diploma or equivalent certification required
  • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
  • 1 year of previous experience working in the hospitality industry
  • Excellent communication, management, and multitasking skills
  • Experience with MS Office and bookkeeping skills desired
About Us:

At Best Western Columbia River, we value our employees as family members and offer a supportive work environment. If you are looking for a rewarding career in hospitality, we encourage you to apply.


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