Customer Service Representative
2 days ago
Charlottesville Noland is a leading local wholesaler in the multi-billion dollar industry, specializing in plumbing and HVAC supply. We are a fast-growing company that values motivated and customer-oriented individuals who thrive in a fast-paced environment.
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at the counter sales area. As a key member of our team, you will be responsible for providing outstanding service to customers, accurately processing orders, and assisting with warranty issues and returns.
Responsibilities- Customer Service: Provide exceptional service to customers at the counter sales area, responding to their inquiries, and resolving any issues in a timely and professional manner.
- Order Processing: Accurately pick items from the warehouse to fulfill customer orders, ensuring timely and efficient processing.
- Warranty and Returns: Assist customers with warranty issues and returns, following established procedures to ensure seamless resolution.
- Product Knowledge: Continuously learn about new products and apply knowledge to help customers find efficient solutions, promoting sales and customer satisfaction.
- Inventory Management: Inform customers of promotions, volume purchasing, and other incentives, and assist in maintaining the appearance of the warehouse and counter sales area.
- Problem-Solving: Collaborate with customers to find the right products to meet their needs, providing solutions and recommendations.
- Bilingual Proficiency: Fluency in English and Spanish is preferred.
- Previous Experience: Previous counter sales, plumbing, or HVAC knowledge, or order pulling experience is preferred, but not required.
- Math Competency: High degree of math competency and ability to maintain arithmetic and statistical accuracy.
- Communication Skills: Good oral communication skills and ability to work well with others.
- Physical Demands: Ability to safely lift and handle material weighing up to 50 pounds, and sit for extended periods.
- Annual Pay: $37,000-$45,000.
- Profit Sharing Bonus: Up to 10% of annual compensation based on personal and company performance (eligible after first year of employment).
- Stability and Growth Opportunities: Opportunity for advancement and growth within the company.
- Paid Time Off: Up to 120 hours per year.
- Paid Holidays: Company-observed holidays.
- Company Savings Account: Earning higher than market interest rate.
- Group Medical, Dental, and Vision Insurance: Comprehensive insurance package.
- Life Insurance: Company-provided life insurance.
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