Box Office/Parking Sales Associate

1 day ago


Beaumont Texas, United States Oak View Group Full time

Job Summary:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Our company offers an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Overview:

This role will be responsible for the undersupervision of Box Office Director and Box Office Supervisors, overseeing ticket sales, parking sales, and customer service for all ticketed events at Doggett Ford Park. The ideal candidate will have excellent customer service skills, ability to multitask in a fast-paced environment, and experience working with the public and cash handling.

Key Responsibilities:

  • Know and understand the operations of the Doggett Ford Park ticketing system
  • Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
  • Know and understand seating charts and configurations of Doggett Ford Park
  • Perform transactions for all events on the ticketing system with efficiency and accuracy
  • Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change for cash handling purposes
  • Communicate and satisfy patrons with world-class customer service
  • Answer phones and address call-in purchaser requests for information
  • Reconcile all monies received from ticket sales
  • Maintain confidentiality
  • Additional duties may be assigned by Box Office Director or Box Office Supervisor

Requirements:

  • Ability to multitask in a fast-paced environment
  • Familiarity with Windows-based computers
  • Possess excellent customer service skills
  • Experience working with the public and cash handling
  • Ability to work independently and as a productive member of a team
  • Capable of working a flexible schedule and extended hours, including but not limited to, working early mornings, nights, weekends, and holidays in addition to traditional business hours
  • Must be able to work in a loud environment
  • Must be over 18 years of age or older
  • Strong verbal communication skills in the English language (Spanish is a plus)
  • Proven ability to work well with all levels of management
  • Strong analytical and problem-solving skills
  • Capable of working outside in a variety of weather conditions
  • Position may require long extended hours during a shift

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis, including but not limited to, veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.



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