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Office Representative

2 months ago

Annapolis, Maryland, United States Wayne Shoemaker - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Office Representative at Wayne Shoemaker - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer service and driving business growth.

Key Responsibilities
  • Customer Relationship Management
    • Establish and maintain strong relationships with customers to understand their needs and preferences.
    • Provide prompt and accurate responses to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Business Development
    • Promote successful and long-lasting customer relationships through proactive marketing of relevant products and services.
    • Help our agency grow through customer acquisition and retention efforts.
  • Team Collaboration
    • Work collaboratively with team members to achieve agency goals and objectives.
    • Support the development and implementation of business strategies to drive growth and profitability.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • 2+ years of experience in customer service or a related field preferred.
  • Skills and Qualifications
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Strong problem-solving and analytical skills.
    • Ability to learn and adapt to new systems and processes.
  • Certifications and Licenses
    • Maryland State Insurance licensing required.
Benefits
  • Compensation and Benefits
    • Competitive salary and commission/bonus structure.
    • Retirement 401K plan.
    • Paid time off (vacation and personal/sick days).
  • Professional Development
    • Opportunities for growth and advancement within the agency.
    • Individual mentoring and development programs.