Customer Service Representative

17 hours ago


Annapolis, Maryland, United States Chesapeake Specialty Care Full time
Remote Call Center Representative Opportunity

Annapolis ENT, a division of Chesapeake Specialty Care, is seeking a skilled Call Center Representative to work from home. As a Call Center Agent, you will schedule appointments and triage patient questions, utilizing strong critical thinking and problem-solving skills.

Key Responsibilities:
  • Schedule appointments, verifying patient information and demographic details
  • Address emails and messages in a timely manner
  • Maintain a positive attitude during busy call hours
  • Call patients affected by schedule changes
Requirements:
  • Strong critical thinking, organizational, and problem-solving skills
  • Ability to work independently
  • Highly effective verbal communication and interpersonal skills
  • Computer/technology savvy
  • High school graduate or equivalent
Preferred Qualifications:
  • Call center experience, preferably in a medical office
  • Bilingual in Spanish and English

Chesapeake Specialty Care offers a competitive salary and benefits package. If you are a motivated and detail-oriented individual, we encourage you to apply for this exciting opportunity.



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