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Branch Operations Manager

2 months ago

Oklahoma City, Oklahoma, United States Fidelity Bank Full time

Job Overview:

Fidelity Bank seeks a highly skilled and experienced Branch Manager to lead our team and deliver exceptional customer service. As the face of our bank to our customers, you will build relationships by positively representing our products, solutions, and legacy of service.

Key Responsibilities:

  • Customer Service: Ensure delivery of superior customer service by all branch staff, leading to increased customer satisfaction and loyalty.
  • Team Leadership: Lead a team of customer service representatives to deepen customer relationships through value-add recommendations and education on digital banking services.
  • Operational Excellence: Drive operational and regulatory compliance of the branch, ensuring a safe and secure environment for customers and employees.
  • Business Development: Collaborate with the sales team to drive adoption of digital banking services and increase revenue growth.

Requirements:

  • A bachelor's degree in a business-related field (may be waived in lieu of experience)
  • Excellent interpersonal, written, and verbal communication skills
  • A minimum of two years of supervisory experience
  • A minimum of two years of banking or financial services experience
  • A minimum of one year sales experience
  • The ability to work late and/or flexible hours

EO/AA Employer: Fidelity Bank is an equal opportunity employer and welcomes applications from diverse candidates.