Scientific Instrument Field Support Specialist
1 week ago
We are seeking a highly skilled Scientific Instrument Field Support Specialist to join our team. This role will provide on-site and remote support for complex electro-mechanical scientific instruments in a laboratory environment.
Key Responsibilities:
- Deliver exceptional customer service by diagnosing and repairing instruments, managing daily communications with customers, and ensuring resolution and proper follow-up.
- Schedule, administer, and manage inventory for successful repairs and field support, while maintaining accurate data entry into CRM software and timely submission of service reports.
- Support the sales team with pre and post-sales inquiries, collaborate with the field applications and technical support teams to ensure successful resolution of complex customer situations.
The ideal candidate will possess strong analytical problem-solving skills, excellent attention to detail, and the ability to communicate complex technical issues in an easy-to-understand manner. Basic laboratory skills, including experience in BSL2 and BSL3 labs, are also required.
Job Qualifications:
- Bachelor's degree in an engineering/science field or equivalent experience (minimum 3 years' field service experience in life science, biotech, or medical industry).
- Experience diagnosing and repairing mechanical, electrical, fluidic, pneumatic, and electronic equipment.
- Strong computer skills (Windows, Microsoft Office, Outlook, and Salesforce).
This is a full-time position based in the San Francisco/San Jose area with up to 50% overnight travel within the Western US and Western Canada. We offer competitive wages, extensive benefits, retirement programs, employee stock purchase plans, and opportunities for career development and growth.
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