Customer Service Representative

5 days ago


West Sacramento, California, United States Allen Brothers Full time

About Us

At Allen Brothers, we are a leading food distribution company that prides itself on providing high-quality products and exceptional customer service.

Our Mission

We are committed to delivering our best in everything we do, creating a culture that is full of flavor and inviting, where everyone is welcome.

Job Summary

We are seeking a skilled problem solver to join our team as a Customer Service Representative. The successful candidate will have a strong command of our customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Key Responsibilities

  • Receive and respond to customer inquiries in a professional and timely manner.
  • Process customer orders and resolve any issues that may arise.
  • Work closely with the sales team to ensure customer satisfaction and build strong relationships.
  • Assist with processing special orders and customer price lists.
  • Run credits as approved by management.
  • Assist with AR/AP functions.
  • Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
  • Attend sales meetings and take part in sales activities as needed.

Requirements

  • High School Diploma or higher degree required.
  • 2-4 years of meat industry experience required.
  • Minimum 4 years in customer service/sales required.
  • Ability to read, write, and speak fluently in English language required. Spanish a plus.
  • Strong technology and computer skills required. Experience with Canopy system a plus.
  • Must be a team player with a positive attitude.
  • Self-motivated, professional ability to multitask, and work well under pressure.

What We Offer

  • Paid Vacations, Paid Holidays
  • Health, Dental and Medical Benefits
  • Weekly pay
  • Life Insurance
  • 5% above cost for our high-quality food products
  • Employee discounts for travel and events.
  • 401k


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