Customer Service Representative
5 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Gainwell Technologies. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
**Key Responsibilities:**
* Respond to customer inquiries and resolve issues in a timely and professional manner
* Research and resolve complex customer issues
* Record and update customer information in our database
* Process and distribute mail and documents for multiple clients
* Perform data entry and verify account information
* Collaborate with team members and management to ensure excellent customer service
* Review and analyze customer reports to identify trends and areas for improvement
* Recommend process improvements to ensure efficient and effective processing of transactions
**Requirements:**
* High school diploma or equivalent
* 4+ years of customer service or related experience
* Experience working with organizational functions and personnel
* Proficiency in computer software and telephone technology
* Experience with help desk software
* Strong business and analytical problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work independently and follow directions
**Work Environment:**
* Office environment
* May require shift work
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity."
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