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Customer Service Representative

2 months ago

West Sacramento, California, United States Gainwell Technologies Full time
{"**Job Summary**

We are seeking a highly skilled Customer Service Representative to join our team at Gainwell Technologies. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving complex customer inquiries, and ensuring timely and accurate resolution of issues.

**Key Responsibilities:**

* Respond to moderately complex customer questions and/or forward calls to appropriate personnel
* Research customer inquiries and respond to appropriate parties in a timely manner
* Record calls, process requests, and update account history with results of inquiry
* Process and distribute incoming and outgoing mail for multiple clients
* Perform data entry and match documents to appropriate accounts
* Interface with team personnel, management, and customers to resolve customer service issues
* Review client reports to ensure data integrity and prepare reports for management
* Monitor daily transactions to ensure policy and procedures are in accordance with service level agreements

**Requirements:**

* High school diploma or G.E.D.
* Four or more years of customer service or other telephone experience
* Experience working with organizational functions and personnel
* Experience working with fax machines, computer software, and telephone technology
* Experience working with and skilled in the use of help desk software
* Business and analytical problem-solving skills
* Communication skills
* Ability to work independently
* Ability to follow oral and written directions

**Work Environment:**

* Office environment
* May require shift work

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at Gainwell Technologies.