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Outbound Sales Specialist

2 months ago


Meridian, Idaho, United States Wickstrom Plumbing, Heating, Cooling Full time
Customer Engagement Representative (Outbound Scheduling)

OVERVIEW OF POSITION
Wickstrom Plumbing, Heating & Cooling is a leading provider of home services in Idaho, committed to delivering outstanding solutions to our clientele. We are on the lookout for enthusiastic individuals to become part of our team and assist us in providing exceptional customer experiences.

Key Responsibilities:

  • Follow up on pending estimates and drive sales initiatives
  • Serve as the primary contact for clients, addressing their questions and arranging services
  • Assist HVAC and Plumbing professionals by organizing appointments and managing the customer database
  • Interact with clients to inform them about promotions and collect feedback on services rendered

ESSENTIAL SKILLS

  • Leadership capabilities
  • Outstanding customer service proficiency
  • Strong multitasking skills
  • Dedication to organizational values and objectives
  • Excellent communication and organizational abilities
  • Capacity to thrive in a dynamic environment

DAILY TASKS INCLUDE:

  • Conduct outbound calls to promote estimates and special offers
  • Manage Service Agreements within the system
  • Provide clients with updates regarding job progress
  • Facilitate smooth communication between technicians and the office

Position Type: Full-time

Compensation: $20.00 per hour plus performance-based incentives

Employee Benefits:

  • Simple IRA with matching contributions
  • Dental and vision coverage
  • Employee discounts
  • Flexible working hours
  • Paid time off and holidays
  • Health insurance
  • Paid training and parental leave
  • Profit-sharing opportunities

Work Schedule:

Monday to Friday, 7:45 AM - 5:00 PM

Additional Compensation:

  • Bonus opportunities
  • Commission-based pay

Educational Requirements: High school diploma or equivalent

Work Environment: In-person