Customer Experience Coordinator

5 days ago


Colonial Heights, Virginia, United States Jackson Hewitt - 2073 Full time
About Our Team

At Jackson Hewitt - 2073, we are committed to providing exceptional customer service and helping our clients navigate complex tax codes.

Job Role:

As a Customer Experience Coordinator, you will be responsible for managing daily operations and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Supervise one or more seasonal hourly staff members at a single location or kiosk
  • Communicate with the Manager on the status of recruiting, interviewing, and hiring of seasonal employees for assigned locations when applicable
  • Maximize customer service and increase sales
  • Perform administrative functions
  • Develop, review, approve, and monitor office work schedules and hours worked
Requirements:
  • High School Degree or equivalent related business experience
  • Course of study in management or in tax preparation and/or accounting preferred
  • Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number)
  • One year of previous management or supervisory experience desired
Estimated Salary:

$55,000 - $75,000 per year, depending on experience.

],

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