Customer Experience Coordinator
5 days ago
At Jackson Hewitt - 2073, we are committed to providing exceptional customer service and helping our clients navigate complex tax codes.
Job Role:As a Customer Experience Coordinator, you will be responsible for managing daily operations and ensuring that our customers receive the highest level of service.
Key Responsibilities:- Supervise one or more seasonal hourly staff members at a single location or kiosk
- Communicate with the Manager on the status of recruiting, interviewing, and hiring of seasonal employees for assigned locations when applicable
- Maximize customer service and increase sales
- Perform administrative functions
- Develop, review, approve, and monitor office work schedules and hours worked
- High School Degree or equivalent related business experience
- Course of study in management or in tax preparation and/or accounting preferred
- Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number)
- One year of previous management or supervisory experience desired
$55,000 - $75,000 per year, depending on experience.
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