Customer Experience Director

3 weeks ago


Colonial Heights, Virginia, United States Resolute Industrial, LLC Full time
Job Description: We are seeking a skilled Customer Experience Director to oversee our HVAC operations and lead our team of service technicians. As a Customer Experience Director, you will be responsible for delivering exceptional customer experiences, managing equipment installations, and developing service processes to improve customer satisfaction. The estimated salary for this role is $75,000 - $95,000 per year. You will have 2-5 years of experience in the HVAC rental industry, a strong understanding of HVAC systems, and excellent leadership skills.

Key Responsibilities:
  • Deliver exceptional customer experiences through proactive communication and excellent service management.
  • Manage equipment installations, ensuring timely and efficient delivery.
  • Develop and implement service processes to improve customer satisfaction.
  • Collaborate with sales personnel to ensure seamless service delivery.

Requirements:
  • Associate degree from an accredited vocational college or equivalent experience.
  • HVAC certification (2-year program or Universal Refrigeration Certificate) or equivalent experience.
  • 1-3 years of supervisory experience.
  • Proficiency with Microsoft Office products or similar software.
  • Strong organizational skills, attention to detail, and ability to work independently.
  • Excellent written and verbal communication skills.

Benefits:
  • Competitive hourly pay.
  • Quarterly bonus opportunities.
  • Health, Vision, and Dental Insurance.
  • Life Insurance.
  • 401k with company match.
  • Paid time off (vacation, sick days, holidays).
  • Career development.
  • Employee discount programs.


  • Colonial Heights, Virginia, United States Loyalty Automotive Group Full time

    Service Advisor Job DescriptionWe are seeking a talented Service Advisor to join our Loyalty Automotive Group team. The successful candidate will have a strong passion for delivering exceptional customer experiences and a solid understanding of automotive repair and maintenance.ResponsibilitiesMeet and greet customers promptly and professionallyConduct...


  • Colonial Heights, Virginia, United States Old Navy Full time

    Key ResponsibilitiesIn this role, you will:Express your enthusiasm for apparel and fashion trends to drive sales and delight customers.Create memorable shopping experiences for customers by providing excellent customer service and resolving any issues that may arise.Perform other responsibilities and tasks related to the sales floor, fitting room, and...


  • Colonial Heights, Virginia, United States Jackson Hewitt - 2073 Full time

    About Our TeamAt Jackson Hewitt - 2073, we are committed to providing exceptional customer service and helping our clients navigate complex tax codes.Job Role:As a Customer Experience Coordinator, you will be responsible for managing daily operations and ensuring that our customers receive the highest level of service.Key Responsibilities:Supervise one or...


  • Colonial Heights, Virginia, United States Resolute Industrial, LLC Full time

    About the RoleWe are seeking an experienced Service Manager to lead our branch operations, focusing on delivering exceptional customer experiences and driving continuous improvement in service quality. This role requires 2-5 years of experience in the HVAC rental industry or a related field, preferably in a service management role, and a strong background in...


  • Colonial Heights, Virginia, United States Old Navy Full time

    Fashion and Customer FocusAs a Fashion Merchandising Associate, you'll play a critical role in driving sales and delighting customers. You'll stay up-to-date on the latest fashion trends and use your knowledge to recommend products to our customers.

  • Bakery Associate

    2 hours ago


    Colonial Heights, Virginia, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated Bakery Associate - Customer Experience Specialist to join our team. As a key member of our bakery department, you will be responsible for ensuring that our customers have an exceptional shopping experience by providing top-notch customer service, maintaining a clean and organized workspace, and adhering to food...


  • Colonial Heights, Virginia, United States Walmart Full time

    Job Description">We are looking for a talented Front End Service Team Associate to join our team at Walmart Supercenter #1424 in Colonial Heights, VA. As a key member of our front-end service team, you will be responsible for providing exceptional customer service, processing returns and refunds, and handling financial transactions.The ideal candidate will...


  • Colonial Heights, Virginia, United States Carvana Full time

    Company Overview:We are Carvana, a revolutionary car-buying platform that's changing the way people purchase vehicles. Our mission is to make buying a car a seamless and enjoyable experience.


  • Colonial Heights, Virginia, United States Pilot Travel Centers LLC Full time

    Pilot Travel Centers LLC Job DescriptionWe are looking for a talented and motivated individual to join our team as a Taco Bell Customer Service Representative. In this role, you will be responsible for delivering exceptional customer experiences, operating the cash register, and maintaining a clean and safe working environment.Salary RangeThe estimated...


  • Colonial Heights, Virginia, United States US Acute Care Solutions Full time

    We are seeking a highly skilled Urgent Care Director to join our team at US Acute Care Solutions.About the RoleIn this role, you will be responsible for leading our urgent care team, ensuring that we provide high-quality patient care and deliver excellent service to our patients.Key ResponsibilitiesLeading the urgent care teamDeveloping and implementing...


  • Richmond Heights, Virginia, United States Chick-fil-A Full time

    At Chick-fil-A Parham Road, we strive to make a positive impact in our community through excellent customer service and hospitality.We are seeking a motivated individual to join our team as a Customer Service PM, responsible for providing high-quality service and satisfaction to our guests.About UsWe are a faith-based, individually owned and operated company...


  • Colonial Beach, Virginia, United States Family Dollar Full time

    Overview\Family Dollar is a leading retailer that offers a wide range of products at affordable prices. As a Customer Service Representative, you will play a crucial role in providing exceptional service to our customers.\\Responsibilities\\Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a timely and...


  • Colonial Heights, Virginia, United States Gold's Gym Full time

    We are seeking an experienced Exercise Program Director to oversee our group exercise programming, ensuring a high-quality and engaging experience for our members. As a key member of our team, you will be responsible for developing and implementing new exercise programs, leading classes, and collaborating with instructors to achieve our goals.With a strong...


  • Colonial Heights, Virginia, United States Sam's Club Full time

    Job Description:">The Member Experience Coordinator is responsible for providing exceptional customer service and ensuring a seamless shopping experience for our members. This role involves operating cash registers, processing transactions accurately, and maintaining a clean and organized sales floor.">Key Responsibilities:">Process transactions accurately...


  • Colonial Heights, Virginia, United States Bank of America Full time

    At Bank of America, we're committed to delivering exceptional client experiences and driving business growth. As a Client Experience Associate in our Richmond East Market, you'll play a key role in building strong relationships with clients and helping them achieve their financial goals.This is a 40-hour-per-week position that offers a competitive salary,...


  • Colonial Heights, Virginia, United States Wal-Mart Stores , Inc. Full time

    Job Overview: As a Customer Service Ambassador at Wal-Mart Stores, Inc., you play a vital role in delivering exceptional customer experiences. You will be the first point of contact for customers, providing a warm smile, greeting, and thank you to every individual who walks into our store.


  • Colonial Heights, Virginia, United States Family Dollar Full time

    Key Aspects of the JobThis Sales Associate position at Family Dollar offers an exciting opportunity to deliver top-notch customer service and support the success of our stores.Key Responsibilities:Provide exceptional customer service, addressing concerns and resolving issues promptly and professionally.Assist customers in selecting merchandise, offering...


  • Colonial Heights, Virginia, United States Foot Locker Full time

    Job Description:Foot Locker is looking for a Customer Service Expert to join our team. As a Cashier, you will provide exceptional customer service, process transactions accurately, and maintain a clean and organized store environment.About This Role:This role is ideal for individuals who enjoy working in a fast-paced environment and are passionate about...


  • Colonial Heights, Virginia, United States Zales Full time

    We engage customers in conversation to understand their needs and desires.We present merchandise and share detailed information regarding features and benefits of products.We provide information regarding extended service plans and financing options.What You'll Do: As a Sales Associate at Zales, you will be responsible for providing a superior experience to...


  • Colonial Heights, Virginia, United States Foot Locker Full time

    About the JobThis is an exciting opportunity to join the Foot Locker team as a Sales Associate. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, achieving sales targets, and contributing to a positive and inclusive work environment.Key ResponsibilitiesDeliver outstanding customer service by greeting...