Customer Experience Specialist
1 day ago
We are seeking an experienced Service Manager to lead our branch operations, focusing on delivering exceptional customer experiences and driving continuous improvement in service quality. This role requires 2-5 years of experience in the HVAC rental industry or a related field, preferably in a service management role, and a strong background in customer service and mechanical aptitude.
Key Responsibilities- Customer Service: Provide exceptional customer experiences that motivate clients to return for future business, ensuring timely and efficient service delivery.
- Team Leadership: Lead a team of Service Technicians, fostering a positive work environment and promoting employee development and accountability.
- Equipment Maintenance: Inspect, repair, and maintain equipment according to standard procedures, adhering to safety protocols and utilizing appropriate PPE and fall protection as required.
- 2-5 years of experience in the HVAC rental industry or a related field, preferably in a service management role.
- Associate degree from an accredited vocational college is preferred.
- HVAC certification (2-year program or Universal Refrigeration Certificate) or equivalent experience is desired.
- Valid driver's license and a clean motor vehicle report (MVR) are mandatory.
- Able to lift and move equipment up to 50 lbs. using safe lifting practices.
- Competitive hourly pay: $65,000 per year.
- Quarterly bonus opportunities.
- Health, Vision, and Dental Insurance.
- Life Insurance.
- 401k with company match.
- Paid time off (vacation, sick days, holidays).
- Career development.
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