Customer Experience Specialist

1 day ago


Colonial Heights, Virginia, United States Resolute Industrial, LLC Full time
About the Role

We are seeking an experienced Service Manager to lead our branch operations, focusing on delivering exceptional customer experiences and driving continuous improvement in service quality. This role requires 2-5 years of experience in the HVAC rental industry or a related field, preferably in a service management role, and a strong background in customer service and mechanical aptitude.

Key Responsibilities
  • Customer Service: Provide exceptional customer experiences that motivate clients to return for future business, ensuring timely and efficient service delivery.
  • Team Leadership: Lead a team of Service Technicians, fostering a positive work environment and promoting employee development and accountability.
  • Equipment Maintenance: Inspect, repair, and maintain equipment according to standard procedures, adhering to safety protocols and utilizing appropriate PPE and fall protection as required.
Requirements
  • 2-5 years of experience in the HVAC rental industry or a related field, preferably in a service management role.
  • Associate degree from an accredited vocational college is preferred.
  • HVAC certification (2-year program or Universal Refrigeration Certificate) or equivalent experience is desired.
  • Valid driver's license and a clean motor vehicle report (MVR) are mandatory.
  • Able to lift and move equipment up to 50 lbs. using safe lifting practices.
Benefits
  • Competitive hourly pay: $65,000 per year.
  • Quarterly bonus opportunities.
  • Health, Vision, and Dental Insurance.
  • Life Insurance.
  • 401k with company match.
  • Paid time off (vacation, sick days, holidays).
  • Career development.


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