Branch Manager

3 days ago

Detroit, Michigan, United States Citizens Full time
Job Overview

Citizens is seeking a highly skilled and experienced Branch Manager to drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.

The ideal candidate will have a proven track record of managing objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment. They will also have experience working in the digital space to show customers the easy accessibility of our mobile and online experience.

The Branch Manager will be responsible for creating and maintaining a strong customer-centric culture, mentoring and managing branch colleagues, and developing a diverse talent pipeline to ensure their capabilities keep pace with future business needs.

The successful candidate will have excellent communication and coaching skills, with the ability to clearly communicate messages to colleagues and translate business priorities in a way that colleagues can execute.

They will also have a strong understanding of financials and key business drivers, with the ability to use that understanding to guide sound decision-making.

The Branch Manager will lead, manage, and direct all colleague and sales activities to ensure P&L targets are met and exceeded. As an ambassador for our brand, they will be a visible representative in the field and community, helping branch colleagues cultivate new customer relationships and deepen existing ones.

Key Responsibilities
  • Drive branch performance, sales growth, and colleague and customer experience through inspirational leadership and highly collaborative partnerships
  • Manage objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment
  • Create and maintain a strong customer-centric culture
  • Mentor and manage branch colleagues
  • Develop a diverse talent pipeline to ensure capabilities keep pace with future business needs
  • Lead, manage, and direct all colleague and sales activities to ensure P&L targets are met and exceeded
Requirements
  • Associate's or Bachelor's degree preferred
  • High School Diploma or equivalent required
  • Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
  • 4 years sales management experience in Retail or Branch Banking environment
  • Successful record of managing objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment
  • Drive an exceptional customer experience validated through customer satisfaction surveys
  • Maintain strong partnerships with community & civic organizations
  • Adaptability, flexibility, and ability to work branch hours, including some weekends and evenings
  • Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the required background checks and obtaining an unique identifier from the NMLS
Preferred Skills/Experience
  • Experience managing a branch with an FTE count up to: Tier I – 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier 4 up to 6 or less
  • For Multi-Site locations, qualified candidate will be skilled in remote or multi-unit management
  • For an Evergreen position, your assigned location will be determined within 90 days and could be in an In-Store or Traditional branch
Success Factors

Knowledge, skills & abilities that typically lead to success in the job include:

  • Holding others accountable
  • Coaching
  • Inspiring
  • Team Leadership
  • Customer service
  • Risk acumen
  • Business partnering
  • Problem solving
  • Retail banking
  • Talent sourcing & assessment
Hours and Work Schedule
  • Hour per Week: 40
  • Work Schedule: Varies with branch needs and may include weekends and evenings

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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