Branch Manager
3 days ago
Citizens is seeking a highly skilled and experienced Branch Manager to drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.
The ideal candidate will have a proven track record of managing objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment. They will also have experience working in the digital space to show customers the easy accessibility of our mobile and online experience.
The Branch Manager will be responsible for creating and maintaining a strong customer-centric culture, mentoring and managing branch colleagues, and developing a diverse talent pipeline to ensure their capabilities keep pace with future business needs.
The successful candidate will have excellent communication and coaching skills, with the ability to clearly communicate messages to colleagues and translate business priorities in a way that colleagues can execute.
They will also have a strong understanding of financials and key business drivers, with the ability to use that understanding to guide sound decision-making.
The Branch Manager will lead, manage, and direct all colleague and sales activities to ensure P&L targets are met and exceeded. As an ambassador for our brand, they will be a visible representative in the field and community, helping branch colleagues cultivate new customer relationships and deepen existing ones.
Key Responsibilities- Drive branch performance, sales growth, and colleague and customer experience through inspirational leadership and highly collaborative partnerships
- Manage objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment
- Create and maintain a strong customer-centric culture
- Mentor and manage branch colleagues
- Develop a diverse talent pipeline to ensure capabilities keep pace with future business needs
- Lead, manage, and direct all colleague and sales activities to ensure P&L targets are met and exceeded
- Associate's or Bachelor's degree preferred
- High School Diploma or equivalent required
- Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
- 4 years sales management experience in Retail or Branch Banking environment
- Successful record of managing objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment
- Drive an exceptional customer experience validated through customer satisfaction surveys
- Maintain strong partnerships with community & civic organizations
- Adaptability, flexibility, and ability to work branch hours, including some weekends and evenings
- Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the required background checks and obtaining an unique identifier from the NMLS
- Experience managing a branch with an FTE count up to: Tier I – 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier 4 up to 6 or less
- For Multi-Site locations, qualified candidate will be skilled in remote or multi-unit management
- For an Evergreen position, your assigned location will be determined within 90 days and could be in an In-Store or Traditional branch
Knowledge, skills & abilities that typically lead to success in the job include:
- Holding others accountable
- Coaching
- Inspiring
- Team Leadership
- Customer service
- Risk acumen
- Business partnering
- Problem solving
- Retail banking
- Talent sourcing & assessment
- Hour per Week: 40
- Work Schedule: Varies with branch needs and may include weekends and evenings
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
-
Branch Manager
2 weeks ago
Detroit, Michigan, United States American Heritage Federal Credit Union Full timeJob Title: Branch Manager IAmerican Heritage Credit Union, a leading financial institution, is seeking a highly skilled Branch Manager to oversee our Wayne Branch. This role requires a strong leader who can guide branch office staff in delivering exceptional service to members, ensuring seamless transactions, loan applications, and account management.Key...
-
Branch Manager
3 weeks ago
Detroit, Michigan, United States gpac Full timeJob Title: Branch ManagerWe are seeking an experienced and driven Branch Manager to lead our client's banking operations. As a key member of our team, you will be responsible for managing branch performance, leading a team of banking professionals, and delivering exceptional customer service.Key Responsibilities:Team Leadership: Recruit, train, and develop...
-
Branch Manager
2 weeks ago
Detroit, Michigan, United States PNC Full timeJob DescriptionAs a Branch Manager at PNC, you will be responsible for leading all aspects of branch performance. This includes driving revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being. You will create a differentiated customer experience, making banking easy in an...
-
Assistant Branch Manager
2 days ago
Detroit, Michigan, United States Michigan First Credit Union Full timeJob SummaryWe are seeking a highly skilled and experienced Assistant Branch Manager to join our team at Michigan First Credit Union. As a key member of our leadership team, you will be responsible for assisting the Branch Manager in the operation of the branch office, including supervising staff, managing branch activities, and ensuring excellent member...
-
Branch Manager I
3 days ago
Detroit, Michigan, United States American Heritage Federal Credit Union Full timeAmerican Heritage Credit Union, a leading financial institution, is seeking a highly skilled Branch Manager to oversee daily operations at our Wayne Branch. This key role requires a strong leader who can guide branch staff in delivering exceptional member service, ensuring seamless account transactions, loan applications, and new account openings.Key...
-
Solar Branch Manager
3 weeks ago
Detroit, Michigan, United States Freedom Forever Full timeJob Title: Solar Branch ManagerFreedom Forever is seeking a highly skilled and experienced Solar Branch Manager to lead our Michigan branch operations team. As a key member of our team, you will be responsible for organizing and managing the installation, inspection, and servicing of solar projects.Key Responsibilities:Plan and coordinate installations of...
-
Branch Operations Manager
2 weeks ago
Detroit, Michigan, United States Grainger Full timeJob Title: Branch Team LeadWe are seeking a highly skilled and experienced Branch Team Lead to join our team at Grainger. As a key member of our branch leadership team, you will be responsible for leading the daily operations of our branch location, ensuring exceptional customer service and operational excellence.Key Responsibilities:Provide customer service...
-
Branch Operations Manager
3 days ago
Detroit, Michigan, United States Grainger Full timeAbout the RoleGrainger is seeking a skilled Branch Team Lead to lead the daily operations of our branch location, ensuring exceptional customer service and operational excellence. As a key member of our branch leadership team, you will help drive business results, improve company projects, and foster a culture of empowerment and engagement among team...
-
Branch Operations Coordinator
3 weeks ago
Detroit, Michigan, United States Quality Talent Group Full timeJob Title: Branch Operations CoordinatorWe are seeking a highly skilled Branch Operations Coordinator to join our team at Quality Talent Group. As a Branch Operations Coordinator, you will play a critical role in supporting the day-to-day operations of our branch, ensuring that all tasks are completed efficiently and effectively.About the Role:This is a...
-
Branch People Leader
3 weeks ago
Detroit, Michigan, United States Community Financial Credit Union Full timeJob DescriptionCommunity Financial Credit Union is seeking a highly motivated and experienced Branch People Leader to join our team. As a key member of our leadership team, you will be responsible for leading the delivery of exceptional member and employee experiences.Key Responsibilities:Develop and implement strategies to improve member engagement and...
-
Branch Operations Coordinator
4 weeks ago
Detroit, Michigan, United States Quality Talent Group Full timeJob SummaryWe are seeking a highly skilled Branch Operations Coordinator to join our National Branch Network team in Detroit Lakes, MN. As a key member of our Consumer, Small & Business Banking division, you will play a critical role in supporting customer experience and operational activities.Key ResponsibilitiesSupport customer experience by accurately...
-
Branch Team Lead
3 weeks ago
Detroit, Michigan, United States Grainger Full timeJob Title: Branch Team LeadAs a key member of the Grainger team, the Branch Team Lead plays a vital role in ensuring the success of our branch operations. This role is responsible for leading the daily activities of a team at the branch location, providing customer service and direction, and helping to improve the achievement of essential operational...
-
Branch Team Lead
3 weeks ago
Detroit, Michigan, United States Grainger Businesses Full timeJob Title: Branch Team LeadAt Grainger Businesses, we are committed to providing exceptional customer service and operational excellence. As a Branch Team Lead, you will play a critical role in leading the daily operations of our branch location, ensuring that our customers receive the highest level of service and support.Key Responsibilities:Provide...
-
Sales Manager
3 weeks ago
Detroit, Michigan, United States Harvest Sherwood Food Distributors Full timeJob Title: Sales ManagerHarvest Sherwood Food Distributors is seeking a highly motivated and experienced Sales Manager to join our team. As a Sales Manager, you will be responsible for managing the sales operations and staff in a specified branch, while working closely with marketing to participate and input in products and services.Key...
-
Branch Banking Client Consultant II
2 days ago
Detroit, Michigan, United States Flagstar Bank Full timeJob Summary: We are seeking a highly skilled Branch Banking Client Consultant II to provide exceptional client experience by resolving concerns and providing product details that meet the financial needs of our clients. This role focuses on client management, retention, and introductions to key bank partners to ensure our clients have access to experts who...
-
Teller 20 hrs. Detroit Lakes Branch
4 weeks ago
Detroit, Michigan, United States Quality Talent Group Full timeAbout the JobWe are seeking a skilled Teller to join our Consumer, Small & Business Banking division in our National Branch Network. As a Teller, you will play a vital role in providing exceptional customer service and financial solutions to our customers.Key Responsibilities:Process teller transactions, share digital solutions, and make introductions to...
-
Teller 20 hrs. Detroit Lakes Branch
2 weeks ago
Detroit, Michigan, United States Quality Talent Group Full timeAbout the JobWe are seeking a talented Teller to join our Consumer, Small & Business Banking division in our National Branch Network. As a Teller, you will play a critical role in providing exceptional customer service and financial solutions to our customers.Key Responsibilities:Process teller transactions, share digital solutions, and make appropriate...
-
Service Manager
2 days ago
Detroit, Michigan, United States ITW Full timeJob DescriptionThe Service Manager will provide strategic leadership and day-to-day management of a team of Field Service Technicians and lower-level supervisory staff. This role is responsible for developing, maintaining, and managing a highly technical field service team.Key Responsibilities:Develop and implement a strategy focused on achieving/exceeding...
-
Teller 40 hrs Detroit Lakes Branch Position
14 hours ago
Detroit, Michigan, United States Quality Talent Group Full timeAbout the Job:We are seeking a Teller to join our Consumer, Small & Business Banking division in our National Branch Network. As a Teller, you will be part of the fabric of the local community, helping provide financial services to residents, employees, and local businesses.Key Responsibilities:Support customer engagement by processing transactions, sharing...
-
Financial Manager
3 weeks ago
Detroit, Michigan, United States YMCA Full timeController Job DescriptionThe YMCA is seeking a highly skilled and experienced Controller to join our team. As a key member of our finance department, the Controller will play a critical role in guiding and directing the financial analysis to assess the effectiveness of controls, accuracy of financial records, and efficiency of...