Branch Operations Manager

2 weeks ago


Detroit, Michigan, United States Grainger Full time
Job Title: Branch Team Lead

We are seeking a highly skilled and experienced Branch Team Lead to join our team at Grainger. As a key member of our branch leadership team, you will be responsible for leading the daily operations of our branch location, ensuring exceptional customer service and operational excellence.

Key Responsibilities:
  • Provide customer service and direction to team members regarding daily activities and projects
  • Clarify direction and priorities for team members, providing ongoing feedback and coaching
  • Help improve operational metrics in customer satisfaction, sales, safety, and operational improvements
  • Provide a creative customer experience, ensuring customer retention and satisfaction
  • Monitor counter transactions and provide guidance to team members
  • Facilitate team member onboarding and ongoing training
  • Build work schedules to ensure productivity and staffing levels
  • Assess processes for improvement opportunities and suggest changes to enhance defined processes and improve sales and service
  • Foster collaboration between internal partners, including Sales, Branch Network, Customer Service Centers, and Onsite Services teams
Requirements:
  • High school diploma or Bachelor's degree
  • Minimum 3 years customer service and sales experience
  • 2+ years of management experience in a customer service environment
  • Competence in the use of computers and software applications, including SAP
  • Ability to operate powered industrial equipment
Benefits:
  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations, and tuition reimbursement

Grainger is committed to equal employment opportunity and fostering an inclusive, accessible environment. If you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.


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