Service Manager
2 days ago
The Service Manager will provide strategic leadership and day-to-day management of a team of Field Service Technicians and lower-level supervisory staff. This role is responsible for developing, maintaining, and managing a highly technical field service team.
Key Responsibilities:- Develop and implement a strategy focused on achieving/exceeding financial and customer satisfaction results.
- Manage regular maintenance for service vehicles.
- Continued employee development and increasing employee retention and engagement levels.
- Assist in leading and directing branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels.
- High School Diploma or GED and 4+ years of relevant experience, including supervision OR 1-3 years of relevant experience with a Bachelor's degree.
- Experience effectively managing customer relations dealing directly with customers.
- Ability to effectively demonstrate productivity tools, i.e. Microsoft Office.
- Achieve targets and goals with minimal supervision.
- Strong communication skills verbal and written.
- Electrical and mechanical service experience.
- Valid driver's license.
- 5-7 years demonstrated proficiency in a field service role.
- Ability to understand financial information such as margins, labor cost, mark-ups and expense control.
- Working knowledge of Branch operating systems.
- Customer Relations Management /Sales experience.
- Associates degree or prior Hobart Service supervisory experience.
- Competitive pay.
- Great insurance options with low premiums.
- Paid vacation and holidays.
- 401K with company match.
- Extensive on-the-job, online, and classroom training.
- Service vehicle, uniforms, and safety equipment provided.
- Safety-conscious work environment.
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Health Services Manager
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Health Services Manager
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Vocational Services Manager
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On Call RN Manager
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