Ecommerce Director

4 weeks ago

New York, New York, United States Pandora Full time
About the Role

We are seeking a highly skilled Ecommerce Director to join our team in the USA. As a key member of our North American leadership team, you will be responsible for driving the growth and success of our e-commerce business.

Key Responsibilities
  • Develop and execute a comprehensive e-commerce strategy to drive sales growth and improve customer experience.
  • Lead a team of e-commerce professionals to optimize online sales platforms, enhance customer journey, and improve SEO rankings.
  • Collaborate with cross-functional teams to identify opportunities for growth and implement strategic initiatives.
  • Manage P&L ownership, ensuring delivery of budget, sales analysis, and weekly forecast.
  • Advocate for senior management to support and implement strategic initiatives, conduct competitive analysis, and identify risk and reward opportunities.
  • Prepare sales reviews and presentations to update senior management on strategic initiatives, directive changes, key metrics, and actionable insights.
  • Manage end-to-end operational activities to ensure seamless order fulfillment and delivery processes, achieving customer satisfaction and business unit objectives.
  • Lead and develop a high-performing e-commerce team, fostering a culture of collaboration, respect, innovation, and continuous improvement.
  • Develop an SEO strategy, conduct keyword research, content optimization, and technical audits to target key opportunities for unbranded growth.
  • Analyze search data and user behavior to identify opportunities for enriching search, collaborating with cross-functional teams to implement improvements.
Requirements
  • Minimum 8 years of experience working in e-commerce in either a site merchandising or commercial strategy role.
  • Experience with Salesforce, Adobe, or similar reporting suites, Content Square.
  • Executive presence, reporting directly into the VP of North American Ecommerce and interfacing with local senior leaders and global levels in the executive layer.
  • Expertise on e-commerce industry best practices and staying up-to-date on the latest disruptions, trends, and new technologies in the digital landscape.
  • Strong negotiator with demonstrated success in negotiating both internally and with external counterparts.
  • Extremely well-organized and able to manage multiple tasks, priorities, and stakeholders with ease, moving a roadmap forward.
  • Excellent attention to detail and quality of work.
  • Must be able to thrive in a deadline-driven, rapidly changing environment.
  • Pro-active and results-oriented.
  • Strong bias for action, relentless about driving and owning your own business, able to operate in full autonomy.
  • Comfortable managing both up and horizontal.
  • Self-motivated, analytical, and structured approach to tasks.
  • Quick learner and adaptable to a professional and high-performance work environment.
  • Ambitious and looking to grow and fill in the white space within a company.
  • Proficient in Adobe, Power BI, Content Square, Salesforce, Google Trends, Bloomreach.
About Pandora

Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.

Pandora's recruitment procedures are designed to be transparent and clear for all candidates, ensuring a fair and equal opportunity to demonstrate their competencies and skills. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora's single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.

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