Employee Relations Manager
3 weeks ago
At SSP, we're seeking a dedicated Employee Relations & Investigations Manager to join our Support Center team. This full-time, hybrid role reports directly to the Vice President, People - Corporate, and plays a crucial part in managing employee relations, recognition, and workplace investigations.
Key Responsibilities:
• Lead and administer employee relations, recognition, and investigation programs, fostering strong connections with employees to drive engagement and compliance.
• Oversee human resources policies that align with our mission and values, helping achieve company goals and enhance the workforce experience.
• Manage and track company-wide employee recognition programs, ensuring meaningful impact.
• Handle complex employee relations issues, serving as the case management expert to ensure internal controls are met.
• Provide guidance to managers and employees on performance management and employment practices.
• Stay up-to-date on labor and employment laws to ensure effective people operations and compliance.
Requirements:
• Bachelor's degree in HR, labor relations, communication, or a related field (advanced degree a plus).
• ~7+ years of progressive HR experience, ideally in hospitality, food service, restaurant, or airport environments. Union experience preferred.
• ~ Strong knowledge of US federal, state, and local employment laws; Exceptional communication, conflict management, and collaboration skills.
• ~ Proficiency in Microsoft Office Suite and case management applications.
• ~ Ability to travel up to 20% in the US and Canada, with occasional overnight stays.
• ~ Eligible to work in the US without sponsorship and maintain eligibility to work in Canada.
About SSP:
SSP champions diversity, promotes inclusion, and ensures equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.
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