Area IT Support Specialist

2 months ago

Middleburg, United States EduServe LLC Full time
Job Description

Who We Are

Charter Schools USA (CSUSA) is one of the largest and highest performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless Commitment to Student Greatness in School and in Life™. CSUSA provides an academically rigorous education to students equipping them with real world readiness, prepared for college or career after graduation. With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good Hearts™.

Job Purpose: To join a team of people with the mission: Relentless Commitment to Student Greatness in School and in Life ™. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts™ through an education model that gives every student the opportunity for success. As an Area IT Support Specialist, you will be maintaining supporting system availability of critical and non-essential school systems. Support IT needs of assigned regional schools as determined by State IT team. Provides superior customer support to school administration, teachers, parents students per support structure established by State IT Team.

How You Will Impact Education

Instruction/Education Responsibilities

  • Manage assigned service zone to ensure support tickets are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others.
  • Monitor support requests to determine larger-scale issues.
  • Plan and support network and computing infrastructure in tandem with State IT team and outsourced partners.
  • Provide daily assistance within assigned regional area for end-user support, including, but not limited to computer hardware, software installation and upgrades, backups, and networking.
  • Provide regular written and verbal updates to the State IT Director/Manager team on the operational status of systems supporting the education environment.
  • Escalate support requests issues as needed to State IT Escalation Team
  • Maintain disaster recovery and prevention procedures.
  • Plan and support network and computing infrastructure in tandem with State IT team and outsourced partners.
  • Maintain and implement IT related documentation, SOPs, and best practice procedures.
  • Be a technology liaison for schools, clients and vendors.
  • Participate, successfully, in the training programs offered to increase the individual's skill and proficiency related to the assignments.
  • Perform other duties as delegated by Florida State IT Director, Manager, and Escalation team.
  • Ensure adherence to best practice safety procedures.
  • Review stay current on developments, literature and technical sources of information related to job.
  • Follow federal and state laws, as well as company policies.
Required Qualifications and Skills
  • Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company's goals and strategic priorities.
  • Works and interacts with staff and relates to individuals at all levels of the organization; relates to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image.
  • Ability to organize and manage multiple priorities.
  • Ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance.
  • Strong customer orientation.
  • Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
  • Demonstrates excellent oral (including presentations), written, interpersonal (active listening), skills and ability; positive and professional phone etiquette.
  • High performance teams and a strong team player.
  • Strong track record for analyzing problems/issues, identifying patterns and recommending creative solutions.
  • Proactive and takes initiative. Thinks creatively.
  • Drives projects to completion. Insists on highest level of quality.
Job Requirements
  • Relevant technical certifications such as A+, Azure AI-900, SEC+, NET+, CCNA, etc.
  • Bachelor's degree in computer science, information systems or equivalent combination of education and experience
  • 2-5 years of experience supporting IT customers
  • Advanced knowledge and experience resolving hardware and software issues in an enterprise environment
  • Prior experience in a school environment is preferred but not required
  • Commitment to company values
  • Valid driver's license and reliable transportation required to allow for support of regionally assigned schools.
  • Such alternatives to the above requirements as CSUSA may deem appropriate and acceptable.
  • May perform other duties as assigned.
Work Environment

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:
  • Usual school working conditions.
  • May be noisy during high student traffic.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • No physical exertion required.
  • Somewhat stressful due to frequent student activity.
  • Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.


FLSA Overtime Category

Job is exempt from the overtime provisions of the Fair Labor Standards Act.

  • Area IT Support Specialist

    3 weeks ago

    Middleburg, Florida, United States EduServe LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at EduServe LLC. As an Area IT Support Specialist, you will play a critical role in maintaining the availability of critical and non-essential school systems, providing superior customer support to school administration, teachers, parents, and students.Key...

  • Area IT Support Specialist

    4 weeks ago

    Middleburg, Florida, United States EduServe LLC Full time

    Job Title: Area IT Support SpecialistAt EduServe LLC, we are seeking a highly skilled and experienced Area IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our educational institutions, ensuring the smooth operation of our network and computing...

  • Area IT Support Specialist

    3 weeks ago

    Middleburg, Florida, United States EduServe LLC Full time

    Job Title: Area IT Support SpecialistAt EduServe LLC, we are seeking a highly skilled and experienced Area IT Support Specialist to join our team. As an Area IT Support Specialist, you will play a critical role in maintaining the technical infrastructure of our educational institutions, ensuring that our students, teachers, and staff have access to the...

  • Area IT Support Specialist

    3 weeks ago

    Middleburg Heights, Ohio, United States EduServe LLC Full time

    Job Title: Area IT Support SpecialistAt EduServe LLC, we are seeking a highly skilled and motivated Area IT Support Specialist to join our team. As an Area IT Support Specialist, you will play a critical role in maintaining the support structure for our regional schools, ensuring that our students and staff have access to the technology they need to...

  • Area IT Support Specialist

    2 months ago

    Middleburg, United States Clay Charter Academy Full time

    Job DescriptionJob DescriptionWho We AreCharter Schools USA (CSUSA) is one of the largest and highest ­performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless Commitment to Student Greatness in School and in...

  • IT Support Specialist

    4 weeks ago

    Middleburg, Florida, United States Salamander Middleburg Full time

    About Salamander Middleburg:We are a prestigious luxury resort nestled in the heart of beautiful horse and wine country.As a member of our Five Star team, you'll enjoy professional privileges, growth opportunities, and the chance to contribute to our expanding luxury hospitality portfolio.Position Overview:We are seeking an IT Specialist to provide primary...

  • Pharmacy Support Specialist

    3 weeks ago

    Middleburg, Florida, United States Ascension Full time

    Job Summary:Ascension is seeking a skilled Pharmacy Technician to provide technical support for our Pharmacist team. As a Pharmacy Technician, you will play a vital role in ensuring the smooth operation of our Pharmacy department.Key Responsibilities:• Prepare orders and maintain inventory for the Pharmacy department.• Triage incoming calls and serve as...

  • Cardiovascular Technician Specialist

    4 weeks ago

    Middleburg, Florida, United States Ascension Full time

    Job SummaryWe are seeking a skilled Cardiovascular Technician to join our team at Ascension St. Vincent's Clay County Hospital in Middleburg, FL. As a Cardiovascular Technician, you will play a critical role in assisting with procedures to analyze, diagnose, and treat the cardiovascular system.ResponsibilitiesPrepare patients for procedures, reviewing...

  • Hospitality IT Specialist

    2 months ago

    Middleburg, United States Salamander Middleburg Full time

    Salamander Middleburg is looking for a Full Time/ Hospitality IT Specialist join our Five Star team! About Us: Salamander Middleburg is a prestigious luxury Triple 5 Star/AAA 5 Diamond resort nestled in the heart of beautiful horse and wine country. As part of our Five Star team, you’ll enjoy professional privileges, growth opportunities, and the chance to...

  • Asset Protection Specialist

    2 months ago

    Middleburg, United States Home Depot Full time

    Home Depot - JobID: 4A230F9B2A6B4978BC78947C8A3417AD [Loss Prevention / Security] As an Asset Protection Specialist at Home Depot, you'll: Prevent financial loss caused by theft and fraud; Support safety and environmental program compliance in your assigned store/multiple stores; Identify incidents of theft and fraud, review CCTV and exception reports,...

  • Cardiovascular Specialist

    4 weeks ago

    Middleburg, Florida, United States Ascension Full time

    Job SummaryWe are seeking a skilled Cardiovascular Technician to join our team at Ascension St. Vincent's Clay County Hospital. As a Cardiovascular Technician, you will play a critical role in assisting with procedures to analyze, diagnose, and treat the cardiovascular system.ResponsibilitiesAssist with procedures to analyze, diagnose, and treat the...

  • LPN/Paraprofessional Support Staff

    3 weeks ago

    Middleburg, Pennsylvania, United States Midd-West School District Full time

    Job Summary: We are seeking a dedicated LPN/Paraprofessional to provide nursing services to students with multiple disabilities. The successful candidate will work under the direction of a special education teacher to support students in areas of need while implementing the IEP. Key responsibilities include providing nursing care, assisting with daily living...

  • Cable Installation Specialist

    4 weeks ago

    Middleburg, Pennsylvania, United States DISH Full time

    Company OverviewDISH, an EchoStar Company, is a leading provider of connectivity solutions. Our mission is to simplify lives and bring people closer together through innovative technology. We're committed to delivering exceptional customer experiences and building a team of talented professionals who share our passion for excellence.Job SummaryWe're seeking...

  • Product Display Specialist

    4 weeks ago

    Middleburg, Florida, United States Grace Graphics Inc dba Grace Fixtures Full time

    Job OverviewAt Grace Graphics Inc dba Grace Fixtures, we are seeking a skilled Product Display Specialist to join our team.The ideal candidate will have experience in setting up and maintaining product displays in hardware stores nationwide, including ACE hardware, Rural King, and TSC stores.Key responsibilities include:Setting up and maintaining product...

  • Hospitality IT Specialist

    1 day ago

    Middleburg, United States Salamander Middleburg Full time

    Job Title: Full-Time Hospitality IT Specialist Location: Salamander Middleburg  Employment Type: Full-Time About Salamander Middleburg Salamander Middleburg is a prestigious luxury resort, boasting Triple 5-Star and AAA 5-Diamond ratings, nestled in the scenic heart of Virginia's horse and wine country. As part of our Five Star team, you will...

  • Warehouse Specialist

    3 weeks ago

    Middleburg Heights, Ohio, United States ABM of Ohio Full time

    Job SummaryThe Warehouse Specialist provides essential support to our facilities team, ensuring the cleanliness and upkeep of assigned areas. This role involves working with cardboards and requires a strong work ethic.Key Responsibilities:Clean and maintain buildings and facilitiesFollow procedures for the use of chemical cleaners and power equipmentNotify...

  • Dental Care Specialist

    3 weeks ago

    Middleburg, Florida, United States Sage Dental Full time

    OverviewSage Dental is a leading Dental Support Organization (DSO) in the Southeast, dedicated to delivering exceptional patient care. We are seeking a dynamic and talented General Dentist to join our team. As a key member of our team, you will have the opportunity to provide personalized and thorough treatment to our patients, utilizing cutting-edge...

  • Nurse Care Specialist

    4 weeks ago

    Middleburg, Florida, United States DaVita Inc Full time

    DaVita Inc Job OpportunityWe are seeking a skilled Nurse to join our team at DaVita Inc. As a Nurse Care Specialist, you will play a vital role in delivering high-quality patient care in an outpatient dialysis setting.Key Responsibilities:Provide empathetic and compassionate care to patients with end-stage renal failure or chronic kidney diseaseCollaborate...

  • Warehouse Operations Specialist

    3 weeks ago

    Middleburg Heights, Ohio, United States ABM of Ohio Full time

    Job DescriptionThe Warehouse Operations Specialist is responsible for performing general warehouse duties.This role is ideal for individuals who enjoy working in a fast-paced environment and are detail-oriented.Key Responsibilities:Shipping and receiving – as neededDocument incoming and outgoing itemsKeep a tidy and organized work areaMaintain stock of...

  • Diagnostic Cardiology Specialist

    4 weeks ago

    Middleburg, Florida, United States Ascension Full time

    Job SummaryAscension is seeking a skilled Diagnostic Cardiology Specialist to join our team. As a Diagnostic Cardiology Specialist, you will be responsible for performing diagnostic procedures to assess cardiac structures and hemodynamics in accordance with accepted protocols. You will also set up and adjust all imaging equipment and manually maneuver...