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Retail Operations Supervisor

2 months ago

Placerville, California, United States Community Choice Financial Family of Brands Full time

Position Overview:

As a Retail Operations Supervisor, you will utilize your managerial expertise to mentor, train, and lead your team to achieve excellence in their roles while maintaining our exceptional quality standards. Reporting directly to the General Manager, you will act as their trusted assistant and oversee daily operations in their absence.

Key Responsibilities:

  • Provide training, coaching, and supervision to store team members to ensure compliance with quality standards, safety protocols, and company policies.
  • Evaluate financial transaction risks, accurately process loan and pawn applications, check cashing transactions, and ancillary products.
  • Foster customer relationships and conduct daily inbound and outbound call campaigns to generate new business, sustain store profitability, and enhance brand loyalty.
  • Maximize customer satisfaction by offering relevant ancillary products tailored to their needs.
  • Implement office security measures and execute proper opening and closing procedures, including vault and cash drawer management.
  • Oversee account management and recovery processes while prioritizing customer service to mitigate losses and charge-off accounts, including collection calls.
  • Ensure a compliant work environment by adhering to company policies and local, state, and federal regulations. Conduct store audits, generate reports, and compile financial data to ensure staff compliance.
  • Maintain the internal and external appearance of the store, addressing basic facility needs and coordinating maintenance services.
  • Assist in managing store operations and daily activities in the absence of the General Manager.
  • Thrive in a dynamic and fast-paced environment, efficiently handling multiple tasks to meet both individual and team performance standards.
  • Commit to a full-time work schedule with regular, in-person attendance, including weekends. A full-time schedule for this role encompasses a minimum of 40 hours per week.

Qualifications:

  • High School Diploma or equivalent required.
  • At least one year of supervisory, key holder, or relevant leadership experience.
  • A minimum of one year of customer service, retail, and/or sales experience.
  • Hands-on experience in cash management.
  • Excellent verbal and written communication skills.
  • Proficient in using phone systems, Point of Sale, Microsoft Office, and other relevant systems.
  • Must be at least 18 years of age (19 in Alabama).
  • Background check required (subject to applicable law).
  • Ability to meet the physical demands of the position, which frequently include remaining stationary for extended periods, moving and transporting up to 25 pounds, and operating mechanical controls, such as a keyboard.

Preferred Qualifications and Skills:

  • Experience in check cashing, document verification, and money order processing.
  • Bilingual proficiency in English and Spanish is a plus and may be required for certain locations.

What We Offer:

  • A comprehensive training program for new hires.
  • Access to a robust learning management system filled with e-learning modules and training programs to enhance your professional and personal development.
  • Performance-based career advancement opportunities.
  • Multiple medical insurance coverage options, all including free telemedicine and medical spending account (HSA/FSA) options.
  • Traditional 401(k) and Roth 401(k) retirement plans with a generous company match program.
  • Company-sponsored life and AD&D insurance.
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance.
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).
  • A diverse culture and inclusive environment.
  • A relaxed, business casual dress code that allows for jeans and sneakers.

About Us:

The Community Choice Financial Family of Brands provides quick and easy check cashing services for our customers, including short-term money services such as Money Orders, Tax Preparation Assistance, Western Union, Bill Pay Services, and Green Dot Visa Debit Cards across various retail locations.

The information provided herein is not intended to be an exhaustive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to perform the job. The company may revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply.