Service Advisor

22 hours ago


Granbury Texas, United States Shottenkirk Automotive Full time
Job Description

Job Title: Service Advisor

Job Summary:

We are seeking a highly skilled Service Advisor to join our team at Shottenkirk Automotive. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that every customer receives the highest quality service, and promoting our products and services.

Key Responsibilities:

  • Greet customers and assist them with any inquiries.
  • Consult with customers on applicable service specials.
  • Document services declined and ask for follow-up on future service considerations.
  • Keep customers informed on completion times, service expenses, and possible changes.
  • Remain involved with the delivery of the vehicle to the customer upon completion to assure all customer concerns are addressed.
  • Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience.
  • Build strong relationships with the customers.

Requirements:

  • Service Advisor experience required.
  • An energetic, upbeat, engaging attitude.
  • CDK experience is a plus.
  • Must have a professional appearance, computer skills, and the ability to multi-task in a fast-paced environment.
  • Valid Driver's license and clean driving record.
  • Able to work efficiently and multi-task in a fast-paced environment.
  • Strong written and oral communication skills.

About Us:

Shottenkirk Automotive is a leading name in the industry, with 27 Automotive Dealerships across 6 states and over 2,300 employees. We prioritize building lasting relationships with our employees, customers, and communities. Join us and be part of something truly special.


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