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Service Consultant

2 months ago

Cypress Texas, United States Sun Auto Service Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Sun Auto Service. As a Service Advisor, you will play a critical role in promoting and selling our products and services to customers, while ensuring exceptional customer satisfaction and loyalty.

Key Responsibilities:
  • Promptly greet customers in a professional and courteous manner, using standardized customer service techniques.
  • Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services according to your level of knowledge, clearly communicating any additional recommendations from the Automotive Technician to the customer.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes, including cost and time of completion for approved services, and provide updates throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.
Requirements:
  • High School Diploma or equivalent.
  • Prior experience as a Service Advisor is highly preferred, but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a valid driver's license.
  • Possess a State Inspector License is highly preferred, but not required.
  • ASE Certified Service Consultant Certification is highly preferred, but not required.
  • Ability to work a minimum of five days, including weekends.
Benefits:
  • 5-day work-week, Sundays off.
  • Competitive bi-weekly pay.
  • Tuition reimbursement.
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance (effective 1st of the month after hire).
  • Life insurance (company-paid).
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.