Service Advisor/Sales Representative

3 days ago

Keller Texas, United States Caliber Auto Care Full time

Job Summary:

Caliber Auto Care is seeking a highly motivated and customer-focused Service Advisor/Sales Representative to join our team. As a Service Advisor/Sales Representative, you will be responsible for providing exceptional customer service, promoting our products and services, and driving sales growth.

Key Responsibilities:

  • Promptly greet customers in a professional and courteous manner, both in person and over the phone, using our standardized customer service techniques.
  • Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services according to your level of knowledge, clearly communicate any additional recommendations from the Automotive Technician to the customer, and properly document all recommendations in the customer file.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes, including cost and time of completion for approved services, and provide updates throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.

Requirements:

  • High School Diploma or equivalent.
  • Prior experience as a Service Advisor is highly preferred but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a valid driver's license or obtain one within 30 days of hire date.
  • Ability to work a minimum of five days, including Saturdays.

Benefits:

  • Competitive bi-weekly pay.
  • Tuition reimbursement.
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance (effective 1st of the month after hire).
  • Life insurance (company-paid).
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.

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