Collection Services Director
4 weeks ago
Job Summary:
Evermore Orlando Resort is seeking a highly skilled and experienced Collection Services Director to lead our Collection and Recovery call center operations. As a key member of our team, you will be responsible for developing and implementing strategies to recover overdue payments while minimizing bad debt.
Key Responsibilities:
- Design and manage strategies to recover overdue payments while minimizing bad debt
- Manage and lead internal and external Outsource Management teams
- Analyze outsource call center performance and identify trends, issues, and opportunities for improvement
- Ensure compliance with local, state, and federal regulations, including TCPA and FDCPA
- Partner with Business Operations to conduct monthly invoice reconciliations and ensure vendor compliance
Requirements:
- Bachelor's degree in Business Finance, Accounting, or Economics
- 10-12 years of related work experience in a middle management leadership role
- 6+ years of experience in vendor management
- Strong analytical and problem-solving skills, as well as excellent oral and written communication skills
- Ability to influence and drive performance without direct reporting relationship
Preferred Qualifications:
- System and/or data analysis experience
- Experience in Agile program management
What We Offer:
Evermore Orlando Resort offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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