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Automotive Service Appointment Coordinator

2 months ago

Grapevine, Texas, United States FIVE STAR SUBARU OF GRAPEVINE LLC Full time
Join Our Team at FIVE STAR SUBARU OF GRAPEVINE LLC

We are excited to welcome new talent to our esteemed organization, where we prioritize our team members and strive to foster a supportive workplace culture. As a prominent player in the automotive sector, we are recognized for our outstanding customer care and employee engagement.

What We Offer:

  • Comprehensive Medical, Dental, and Vision Coverage
  • Retirement Savings Plan (401(k))
  • Life and Disability Coverage
  • Generous Paid Time Off
  • Exclusive Employee Discounts
  • Drug-Free Workplace Commitment
  • Complimentary Lunches on Saturdays
  • Opportunities for Professional Growth

Your Role:

  • Handle incoming phone calls and arrange service appointments
  • Address customer inquiries in a timely manner
  • Maintain up-to-date knowledge of our offerings
  • Follow up with customers regarding missed appointments
  • Deliver exceptional customer service and resolve any concerns
  • Work collaboratively with colleagues to enhance customer satisfaction
  • Achieve and surpass service objectives
  • Stay informed about industry developments and participate in training

Qualifications:

  • Excellent verbal communication skills
  • Able to thrive in a fast-paced setting
  • High school diploma or equivalent required
  • Prior experience in customer service preferred
  • Proficient in computer usage
  • Strong organizational and problem-solving skills
  • Willingness to adapt to varying work schedules
  • Valid driver's license necessary

Note:

This job description outlines the key responsibilities and requirements for the position. Management reserves the right to modify duties as necessary. FIVE STAR SUBARU OF GRAPEVINE LLC is an equal opportunity employer.