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Senior Manager ISG Premier
2 months ago
Lenovo is seeking a highly skilled Senior Manager to lead our Premier Storage Advanced Technical Support Team. As a key member of our Premier Support organization, you will be responsible for managing a global team of senior storage technical support engineers, ensuring exceptional customer experience, and driving timely issue resolution for enterprise customers.
Key Responsibilities:- Lead, mentor, and manage a global team of senior storage engineers, ensuring effective issue resolution, professional growth, and performance management.
- Foster a positive, inclusive team culture focused on customer satisfaction, technical innovation, and collaboration across global regions.
- Oversee staffing, workload distribution, and on-call rotations, ensuring 24/7 coverage and follow-the-sun support model.
- Collaborate with global leaders to develop and implement strategies for scaling the team and enhancing support processes.
- Manage KPIs and metrics for team performance, service delivery, and customer satisfaction, providing regular reporting to executive leadership.
- 5+ years of experience in enterprise storage technologies, including direct experience with storage products.
- 3+ years of management experience, leading technical support teams in a global, enterprise environment.
- Proven track record in technical support management, customer engagement, and handling escalations.
- Excellent presentation, communication, and interpersonal skills
- Proficient in Microsoft Office programs such as Word, Excel, PowerPoint.
- Experience with PowerBI is a plus.
- Ability to effectively interact and communicate with Senior executives to CXO level personnel
- Excellent organization skills, must be a self-starter who has experience in managing multiple initiatives simultaneously in a demanding and changing environment
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
