Technical Support Specialist

4 weeks ago

Houston, Texas, United States ABB Full time
Job Title: Technical Support Specialist - Water Analyzers

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

About the Role

This position is part of the Process Automation Measurement & Analytics division, reporting to the VP Americas Customer Services. As a Technical Support Specialist - Water Analyzers, you will be responsible for providing technical support for the Continuous Water Analyzers Real Tech product line.

Key Responsibilities
  • Respond to and update salesforce case support for product-related customer inquiries, ensuring customer expectations are met.
  • Coordinate and resolve escalated customer issues for level 1 and 2 product technical support of all products.
  • Manage salesforce case management, creating, assigning, documenting, and resolving customer issues.
  • Provide technical resources for ABB's field service personnel.
  • Review product and service documentation to verify it meets service requirements.
  • Investigate customer-related CWA/Real Tech product problems, develop solutions, and prepare recommendations.
  • Perform real-time troubleshooting of CWA systems remotely.
  • Proactively seek and implement initiatives to improve product quality, operations, and increase customer satisfaction.
Requirements
  • Associate degree, Bachelor's degree preferred.
  • Minimum of 5 years technical support experience in continuous water analyzer and related instrumentation.
  • Up to 10% domestic travel may be required but rare.
About ABB

The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. Our portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check, and predictive maintenance.

We value people from different backgrounds and are committed to equal employment opportunity and affirmative action. If you want to discover more about ABB, take another look at our website.

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